User has got process coach access still user is unable to access the application enhancement form

[Ashwini Sawant2]

Hello All,

We have an form - Application Enhancement Request form, in which there is available for criteria in which one criteria is below -

And below is the script for this - 

answer = answers();

function answers(){

    var usr = gs.getUserID();

    var relPerson = new GlideRecord("cmdb_rel_person");

    relPerson.addQuery('type', gs.getProperty("PQ.cmdb_rel_person.type.process_coach"));

    relPerson.addQuery('user', usr);

    relPerson.query();

    if (relPerson.next()) return true;

    else return false;

}

User have got access to process coach but still he is unable to see the catalog item - Application Enhancement Request form.

Kindly suggest on this. Thanks

[AshishKM]

Hi @Ashwini Sawant2 ,

As we can see there are 3 user criteria configured, are you sure other two also returning the answer = true.

You can remove all and add one by one and test to know which one is causing issue.

-Thanks,

AshishKMishra

[Susan Britt]

Try to do an encoded query instead of the two addQuery statements, something like the below:

var usr = gs.getUserID();
var perType = gs.getProperty('PQ.cmdb_rel_person.type.process_coach');
var relPerson = new GlideRecord('cmdb_rel_person');
relPerson.addEncodedQuery('type='+perType+'^user='+usr);
relPerson.query();
...