Using a URL other than /esc for Employee Center

fauverism
Kilo Sage

‎10-23-2023 10:06 AM

The Service Portal that I've been previous using `https://devxxxxxx.service-now.com/ftw` is being decommissioned in favor of using the Employee Center Service Portal. We've built out an Employee Center at the default URL `https://devxxxxxx.service-now.com/esc`

 

Is it possible to keep the `/ftw` naming in the URL and not use `/esc`?

 

Would this cause issues with upgrades and features? Reading through the community it's looking like some functionality breaks when not using `/esc`. I've read in the community that the go to solution for redirects to `/esc` from previous URLs would be to write a UI Script with conditions based on `window.location`.

Robert Fauver
robert_fauver@cable.comcast.com or robertfauver@gmail.com
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3 REPLIES 3

Mark Roethof
Tera Patron
Tera Patron

‎10-23-2023 10:17 AM - edited ‎10-23-2023 10:18 AM

Hi there,

 

Personally haven't looked into if something would break changing the Employee Center prefix. With Service Portal this was not uncommon.

 

I can imagine on some parts ServiceNow forgot to do a nice job and some small issues might occur. Though in general it should work pretty good.

And where it doesn't work, in most cases you can fix it yourself or better: create a Support Case.

 

Do you have examples of what you read that might possibly break?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Alexander17
Tera Guru

‎10-24-2023 02:54 AM

yes it is possible. We have done it as well. We even have to employee center pro portals active. You need to decide in the content publishing properties, which portal should be your preview portal. 

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Loudigi
Kilo Sage

‎01-03-2024 08:54 PM

I've done it before. In 5 steps, here it is...

  1. You'll have to rename or delete your old ftw portal first. Then you can change the esc to ftw.
  2. Then go to Content Experience -> Properties and update the Portal Preview suffix value.
  3. Go to System Properties list (sys_properties.list) and search on the Value column for *esc and */esc. This should give you a better picture of which properties will need to be updated.
  4. If you're using Virtual Agent, you'll need to update the URL Redirects that point to the portal. This can be done from the Conversational Interfaces/settings page.
  5. Finally, do a code search using SNUtils or Studio on /esc to find any hard coded entries like in mail scripts for notifications.

I think that's everything. Good luck.

 

 

 

 

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