Watchlist in Catalog Item

[iamkurt]

Yokahama release

I have spent hours trying to figure this out but to no avail.

I am building a catalog item.

Once the catalog item is submitted, it goes for approval to a group. Once approved, a catalog task is created and assigned to the same group.

Thing is - I need to add 3 people to the watchlist as well.

I have not been told explicitly yet where to add these 3 people in the watch list - if its while request is pending approval or after catalog task has been assigned to the group, but thats for later to figure out.

What I want to figure out now is how to achieve this functionality?

So far, I tried using 3 Look Up Record's, adding Name IS XYZ on those 3, and then create an Update record.
In the Update Record, when I select watch list and try searching for the previous Look Up Record, I get some error.

Will someone please advise what can I do?

[SANDEEP DUTTA]

Hi @iamkurt ,

This article will help you : https://www.servicenow.com/community/itsm-articles/auto-populate-multiple-users-in-the-watch-list-vi...

[Ankur Bawiskar]

@iamkurt 

if you know which users to populate and those are always the same then you can use inline f(x) script and set the watch list while creating Catalog task and mention the sysIds of the users.

If my response helped please mark it correct and close the thread so that it benefits future readers.