What is the use of Creating a record in the Advanced Portal Navigation table

Sathwik1
Tera Expert

What is the use of Creating a record in the Advanced Portal Navigation table


@Ankur Bawiskar 

8 REPLIES 8

It is already present if you are referring to ESC Portal, you need to make it  active=true. But yes, its mandatory. Until unless you don SYNC it the topics wont appear. You can try and see it when implementing the taxonomy. 

 

 

If you feel this was helpful, please consider giving thumbs up and if it solved your issue, please mark this correct.
Thanks

I've added it it APN Table,

 

Now also I was able to see 2 level hirerechy only in the menu bar..


Topic -> Child Topic  

 

But I was not able to see  "Topic -> Child Topic -> Child Topic.." 

 

is it expected?

I am assuming its ESC portal (OOB) . If you have added any topics and connected items make sure they are active true in menu items related list. Also try to sign out and sign in to see. The topics are visible only if they have content . And sync it aswell.

TwinkleS_0-1739202381925.png

TwinkleS_1-1739202629104.png

 

Also, if you are using custom portal , APN record doesn't appear and you may choose to skip it aswell. But i am not sure if skipping is best practice or not. For the rest please go through the documentation.

 

 

If you feel this was helpful, please consider giving thumbs up and if it solved your issue, please mark this correct.
Thanks

Ankur Bawiskar
Tera Patron
Tera Patron

@Sathwik1 

Sorry but haven't used it.

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader