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Why the search in employee center is not working?

yandp
Tera Guru

Hello all, 
is the search suppose to return KB search result?
although i search for a KB that i knew there is, the search result still no result return, how can i fix this ?

please help me. Thanks.
find_real_file.png

1 ACCEPTED SOLUTION

Yousaf
Giga Sage

Hi yandp,

Please refer to this article I hope this solves your query

Employee Service Center search not finding KBs (unless KB is attached to a topic)

 

Mark Correct or Helpful if it helps.


***Mark Correct or Helpful if it helps.***

View solution in original post

2 REPLIES 2

Yousaf
Giga Sage

Hi yandp,

Please refer to this article I hope this solves your query

Employee Service Center search not finding KBs (unless KB is attached to a topic)

 

Mark Correct or Helpful if it helps.


***Mark Correct or Helpful if it helps.***

Hello Yousaf, thank you very much.
this solved my issues, appreciate that.

I try the virtual agent is not able to return KB, any idea how to resolve this?

Thank you in advance.