Why the search in employee center is not working?

[yandp]

Hello all, 
is the search suppose to return KB search result?
although i search for a KB that i knew there is, the search result still no result return, how can i fix this ?

please help me. Thanks.

[Yousaf · Accepted solution]

Hi yandp,

Please refer to this article I hope this solves your query

Employee Service Center search not finding KBs (unless KB is attached to a topic)

Mark Correct or Helpful if it helps.

[yandp]

Hello Yousaf, thank you very much.
this solved my issues, appreciate that.

I try the virtual agent is not able to return KB, any idea how to resolve this?

Thank you in advance.