Wong notification being sent, can't find notification in the list.

bigbacon
Giga Guru

Hello,

 

I am new to working inside service now for these kinds of things. I was trying to help another person find out why an email notification was being sent the wrong email but we actually are not able to find that notification in list of notification to figure out why. I expored the list of all 660 notification to search through and can't find it. 

 

Is there another area with in SN that has other email notifications we can look through? 

We did go through the workflows to look if emails were for some reason stored with in those but it looks like it isn't.

I am not a SN expert by any means, I am application dev but I'm trying to help out our HR team with SN so any help to point me in the right direction would be fantastic. thank you.

1 REPLY 1

bigbacon
Giga Guru

We are still having this problem. Wrong notificatons are being sent and we do not know how/where to modify these notifications.