Hello all, I am aware that in EC (HR module) it is possible to add the watchlist field to the ticket page (see below screenshot). Do you know if there is any way to do it in the regular EC, without the HR module?Un saludo,Pablo EspinarHolcim ServiceN...
I have a requirement to not allow a submitter of a catalog item to select themselves as approver in a variety of forms(all utilizing the same variable set with the Approver reference field). My thought was to use a reference qualifier but it doens't ...
This is the correct answer BRWHEN: BeforeInsert/ update (function executeRule(current, previous /*null when async*/ ) { if (current.caller_id.vip == true) {//get the value of the caller Id gs.addInfoMessage('CALLER is VIP');// show infom...
In my project I have a main employee center which can be use by all user but now the requirement is that the main employee center should be separated and When ever any user from other business unit go to employee center portal they can see employee c...
The todo's Count shows 6, but active tasks are 5.Already checked this article Not all the expected To-dos are listed in the 'Open' or 'Completed' tabs on the 'My To-dos' page on Employee Service Center - Support and Troubleshooting (servicenow.com) b...
I have written below BR to copy attachments from SCTASK to RITM but whenever I am attaching new file it is copying all existing articles in SCTASK to RITM.It need to copy only new file to RITM. Can you please help hereBR table name:sys_attachment & w...
In the attached photos, after uploading a svg image, ServiceNow portal is converting the image to iix format and in the attachment as you can see we cannot change the properties of an iix format as it is not standardized format of HTML. So, how can w...
Hello, We want to set up Agent Chat on our ServiceNow instance, which works pretty well OOTB. How do you configure the search sources for the Agent Chat, so that if, for example, we wanted to add a custom topic to the agent chat so that a user can s...
I have the following request: create a bubble for the virtual agent, but the chat is configured by Service Portal Agent Chat. How do I create the bubble? Example:
how to set the user to route to the submit the survey in the employee center through the email notification for the end user.
There is on change Catalog client script which will trigger when the request type field is changed. This client script will internally call script include.While performing on change action ESC form I'm getting console error called (Only in STAGE envi...
Hi AllRequirement in the change record if any comments updated it has to update in approval record comments it has been achieved but I have to display approval history or if any changes happen in the change record however it will update in change wor...
I deleted the base data on my personal instance in the employee center while trying to redo the categories, now i am trying to reload the base data but with no success. do you have any suggestions?
Hi experts,Our catalog search results in the portal when opened displayed the page Id=form instead of id=sc_cat_item.Why is this behavior and how can I fix this? TIA
Hi I am trying to customize my EC portal, but when i look it up on my mobile view the welcome message is not showing neither the image I have on the desktop view, could you help me please?Mobile viewDesktop view
