Issue with Employee center KB article attachment widget

[dev_S]

Hi All,

I have a issue where in Employee center when any KB article is opened the attachments that are added to the KB article should be shown which is showing as expected (ex: excel, docs or other file types) but the images or screenshots which are added in the article also showing as attachments, as the images will anyways shows in the article and again in the attachments it should not be shown.

Anyone worked on the similar issue are faced same or aware of this, please help me what needs to be done.
Thanks in advance.

Regards,

Dev

[Tanushree Maiti · Accepted solution]

Hi @dev_S 

In ServiceNow, images pasted into the HTML body of a Knowledge Article are stored natively as attachments

You can try to resolve this by cloning the Knowledge Attachments widget and filtering out specific image types. 

Refer Post: https://www.servicenow.com/community/employee-center-forum/display-attachments-in-knowledge-articles...

[dev_S]

Hi @Tanushree Maiti ,

I have tried implementing solution the following post and it fulfilled my requirement, thank you so much fir the help.

Regards,

Dev