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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Enterprise Architecture?
ServiceNow has expanded its Application Portfolio Management product into a comprehensive Enterprise Architecture (EA) solution, launched in the Xanadu release. This new offering unites strategic and operational teams on a single intelligent platform, enabling organizations to achieve their business objectives and accelerate digital transformation. The Enterprise Architecture workspace provides a consolidated user interface designed for different user roles, offering features such as Application Portfolio Management, Technology Portfolio Management, and Capability-based Planning and Modeling. Key capabilities include enterprise modeling and visualization, which allows architects to create and share diagrams and models, a technology reference model catalog, improved portfolio views, and digital integration management. The platform leverages the Common Service Data Model (CSDM) to align architecture design with ServiceNow's data structure, and includes AI-powered assistance with Now Assist for Enterprise Architecture, planned for release in 2025. This comprehensive solution aims to simplify IT landscapes, reduce costs, transform and innovate business processes, and optimize for scalability and resilience.
Entry point to the official product information pages
Entry point to the official product documentation
Summarized overview in one PDF file.
Provide ServiceNow's detailed point of view on process formation for specific products.
What is enterprise architecture?
A more detailed explanation.
Welcome to our Frequently Asked Questions guide for Enterprise Architecture. This FAQ is developed for our new customers starting their journey with Enterprise Architecture.
Trainings
Enterprise Architecture (EA) Fundamentals
Enroll in Enterprise Architecture Fundamentals to learn about the ServiceNow Enterprise Architecture solution and related functionality.
Enterprise Architecture (EA) Implementation
Attend Enterprise Architecture (EA) Implementation to learn how to implement the Enterprise Architecture applications and related functionality.
Articles & Blog Posts
2024-06-12 by @mcastoe
Measure your Application Inventory with the Indicator and Scoring Framework
If you want to improve something, you likely need to measure it first. When it comes to management, disposition and rationalization of a Business Application inventory, the Indicator and Scoring framework is a powerful and flexible tool.
2025-01-05 by @mcastoe
How to add a new Business Capability Indicator to the EA Workspace Business Portfolio
Podcasts & Videos
2024-09-10 by ServiceNow Community
Introducing ServiceNow Enterprise Architecture
Learn about our brand new Enterprise Architecture solution, including how you can design and model architecture aligned with the CSDM; proactively mitigate risk with consolidated portfolio management; and visualize your integration landscape.
2024-09-10 by ServiceNow Community
Enterprise Architecture: Modeling and Visualizations
In this video we will highlight the latest updates to our Enterprise Architecture Workspace including: NEW modeling and visualization functionality, a NEW Technology Portfolio Management section, NEW digital integration tabs, and enhancements to the existing Portfolio views.
2024-09-25 by ServiceNow Community
Harnessing the Power of Enterprise Architecture Workspace
Join us for an enlightening session where we delve into the capabilities of the Enterprise Architecture Workspace (EA Workspace), an integral component of the Application Portfolio Management application.
2024-10-26 by ServiceNow Community
The Platform for Enterprise Architecture
Discussion Topics:
- A customer perspective
- Demos of new functionality
- What’s new for EA (change from APM)
2024-11-08 by ServiceNow Community
Maximizing business value with Enterprise Architecture
Learn how to leverage Enterprise Architecture for a resilient, future-ready business.
2025-02-27 by ServiceNow Community
Get started with EA – Technical Portfolio Management
Join us to learn how ServiceNow Enterprise Architecture (EA) can help you manage you company's technology landscape. Discover how EA, working with IT Operations Management (ITOM) and IT Asset Management (ITAM), supports your enterprise technology standards as well as determination of technology usage by key systems for alignment and obsolescence.
2025-09-25 by ServiceNow Community
Get started with Enterprise Architecture and the EA Workspace
Join us for an interactive workshop designed for those who are new to—or currently navigating—their Enterprise Architecture (EA) journey. Explore ServiceNow’s EA capabilities as our experts share key concepts and a maturity roadmap to help you build a strong foundation and accelerate your progress with the EA Workspace.
Troubleshooting
Known Error Portal
Pre-configured filter for the respective topic. Remove the query string or modify the filters on the left side if you want to narrow down the search results in a different way.
Selected Articles
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