In the ever shifting digital landscape, enterprise architects often find themselves navigating a complex environment, hindered by the inability to visualize their technology roadmap and align it with strategic priorities. This lack of clarity leads to siloed planning, stagnant capabilities, and compromised customer experiences. Moreover, the absence of informed decision-making exacerbates technical debt, escalating costs and risks. Enterprises struggle to align their technology, people, and processes for seamless operations and growth.
ServiceNow's Enterprise Architecture solution empowers organizations to gain clear visibility into their capabilities, streamline processes, and reduce redundancies. By aligning technology with strategic imperatives, enterprises can drive continuous improvement, scalability, agility, and resilience. This not only ensures that investments are in sync with business objectives but also enhances the overall customer experience leading to increased satisfaction and business value.
By leveraging ServiceNow's AI-powered platform, organizations can visualize and model their future IT architecture, facilitating proactive alignment to business objectives. Features such as future state modeling, enterprise modeling, and visualization enable enterprises to anticipate changing needs, prioritize investments effectively, and drive transformation. Through democratized practices, automated processes, and collaborative efforts, enterprise architecture teams can unlock the full potential of their EA practice, making data-driven decisions that propel the business forward.
Now Assist: Architecture Decision Record Summarization
- Boost decision-making with Now Assist’s ability to summarize architecture decision records (ADR) efficiently
- Help Enterprise Architects quickly access key insights for data-driven decisions
- Empower teams to focus on execution by minimizing time spent analyzing detailed architecture records
Now Assist: Conversational Catalog Requests
- Drive productivity leveraging Now Assist’s intuitive conversational interface instead of filling traditional forms
- Enable users quickly make requests from the employee portal
- Empower teams to focus on execution by minimizing time spent on filling forms to make requests
AI Agent: Model generation from text prompt
- Instantly generate models from simple text prompts, reducing manual effort and accelerating decision-making
- Enhance clarity & collaboration by quickly creating structured, standardized models from text, ensuring consistency across teams
- Improve efficiency by reducing the time spent on manual diagramming and iterate faster to drive business transformations
AI Agent: Model summary generation
- Reduce time spent analyzing intricate models by leveraging AI-Agent powered summarization, allowing Enterprise Architects to focus on innovation and future-state planning
- Simplified model summaries help architects communicate architecture changes effectively across teams, ensuring alignment with stakeholders and business objectives
Along with Yokohama, Enterprise Architecture has released the following in the Q4 2024 store release.
Business Capability Map
- Visualize business capabilities to analyze gaps and drive strategic technology alignment
- Enhance the business capability model by adding, removing, updating business capabilities, sub capabilities, business applications, and their relationships
Archimate Notation Support
- Standardize and share architectural models across the organization with support for Archimate notations in Enterprise Modeling & Visualization
- Seamlessly leverage elements from the CMDB to create Archimate compliant models, enabled by mapping between CSDM and Archimate
- Enhanced communication and alignment to TOGAF
Technology Portfolio Management
- Extend technical debt management beyond hardware and software to additional infrastructure elements such as serverless and containers
- Manage technical risk by setting standards for operating systems for software products
- Save time required to review and approve multiple sub versions of a product with Wildcard feature that enables approving version families
For more information, review the release notes, then schedule a meeting and demo with your account team, or contact us here. You can also access Enterprise Architecture on the ServiceNow Store here.
For more information on Enterprise Architecture, visit the Enterprise Architecture page.
