Hello all, I'm tasked with acquiring APM knowledge through now learning, and I can't help myself but see that I'm lacking some information and that there is some catch I'm not seeing because any solution to this requirement is not accepted by the lab.
PLEASE HELP - lab is providing me with a hint to documentation Did you update the reference qualifier on the Incident table for the Service field using the 'Class'... even if the solution is working, or not working... I'm desperate...
Requirement statement:
As an end user, I can only select an application service when associating a Service with an Incident.
Update the Service field on the Incident table to only allow selections of Application Service.
Acceptance Criteria:
I know this is completed when I can only select Application Service class records when using the Service field on the Incident form.
in previous lab this Application Service was created in following way:
Navigate to CSDM > Manage Technical Services > Application Service and create a new application service with the following information:
- Name: ServiceNow HR - Test
- Environment: Test
- Set Relationships (Business Application Tab) select the ServiceNow HR Business Application.
- Click next and complete the process with the following information:
- Method: Dynamic CI Groups
- Group Name: Application Service Managers.
- Preview the Service and select Done.
Solutions I have tried that either were working, but were not accepted, or did not work at all:
I have tried to change dictionary entry on the task table on the service field from service(cmdb_ci_service) into application service (cmdb_ci_service_auto) -> and it worked - but was not accepted as solution as its on task table, not incident
I have tried modifying the dictionary overwrite with a help from my colleague on the incident in following below mentioned combinations -> none of these worked.
reference qualifier:
sys_class_name=cmdb_ci_query_based_service - or - sys_class_name=cmdb_ci_service_auto - or - sys_class_name=cmdb_ci_service_calculated - or - sys_class_name=csdm_app_services
I have tried also this in combination with/without attributes - did not work
I have tried with the help of my colleague to insert script include - and it worked - but was not accepted as solution
incident dictionary override reference qualifier:
javascript:new AppSerRefQual().isChildOf("cmdb_ci_service_auto");
+ below script include
var AppSerRefQual = Class.create();
AppSerRefQual.prototype = {
initialize: function() {},
isChildOf: function(ciClass) {
var classNameArr = [];
var tableGR = new GlideRecord("sys_db_object");
tableGR.addQuery("sys_id", "IN", SNC.CMDBUtil.getAllChildrenOfAsCommaList(ciClass));
tableGR.query();
while (tableGR.next()) {
classNameArr.push(tableGR.getValue("name"));
}
return "sys_class_nameIN" + classNameArr.join(",");
},
type: 'AppSerRefQual'
};
