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Resolved! APM integration with ITOM (Discovery)

Hi Expert, Currently we are implementing APM for one of our client who already has ITOM specific discovery in place. I am new to this DIscovery world i need some standard practices on how to integrate Discovery while implementing APM. Do we really ne...

Force APM Business Capability hierarchy ID

I am planning a migration of our company's existing business capability map into APM. I've run into a snag - we already have assigned hierarchy ID's. But ServiceNow attempts to manage these itself. I need to replicate the hierarchy by ID - I cannot a...

Resolved! Application Indicator Scores/ Application scores is not visible after assessment submission. How to make it visible?

Hello All, I have created an application category for a set of applications and have created custom indicator and scoring profile for the same. The assessment have been submitted by the intended user. But the scores are not visible in All application...

vignesh19 by Kilo Contributor
  • 1863 Views
  • 3 replies
  • 1 helpfuls

Example Data Domains and Information Objects

Hi all, Has anyone dabbled with NY's release of Information Portfolio?  We have a need to track data that pertains to customers per business application, and Information Portfolio provides two new tables: Data Domain and Information Objects.   Data ...

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izzeee by Tera Contributor
  • 2100 Views
  • 1 replies
  • 4 helpfuls

Business Capability Based Planning

Background: Capability based planning has been around since the early 2000's as a mechanism to better understand how to map strategic business planning to investment.   The notion of capabilities is much more stable than organizational structures, pr...

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Mark Bodman by ServiceNow Employee
  • 15625 Views
  • 8 replies
  • 12 helpfuls
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