Hello, I'm interested in managing custom application behaviour via custom table attributes. I know this can just be done by editing the sys_dictionary.attributes field directly but I would like to improve maintainability for future developers/maintai...
Has anyone else found that though the Archimate objects exist, the relationships for Archimate do not? Also seeing that the information tab is not available for either Archimate objects or the relationships. I've looked on two (non Prod) Zurich insta...
If service instance in CI relationship does not have a business application record, then it will wait to create one.
I cannot switch dashboards in EA workspace from Enterprise Architecture Dashboard to Application 360 - EA Workspace and Application Assessments - EA Workspace.Only a small message/ hint pops up saying Change dashboard.
Hi All,I'm trying to get some clarity regarding how we should be mapping our Platform Hosts and Platform Applications.What I'd like to address specifically, is what we classify as a platform host/platform application.As an example, my current firm us...
I have DigiCert CA as external CA and Microsoft for Internal CA. I want to implement Certificate and Inventory management to fully automate, CSR generation, automatic request, get the CSR generated and install the certificate on Target Server, automa...
Hi all, We've recently introduced customer email sub-domains in our instances. Emails sent from the instance come from a particular sub-domain depending on what type of notification and application is sending it. For example support@businessgroup.ou...
Hi All, The application rationalization - bubble chart is not showing the chart or bubbles. It is having data with scores and also says there are 44 bubble visible, but still it is empty.Can anyone help, what could be the issue? Refer to the below sc...
Aligning ServiceNow Architecture to Enterprise RequirementsSelecting the appropriate ServiceNow implementation model is a critical architectural decision that directly impacts scalability, data governance, integration complexity, and long-term mainta...
Over the past few years working with ServiceNow, one pattern has become very clear:The biggest transformation is not technical — it’s conceptual.Many organizations still approach ServiceNow as a tool to digitize processes:Incident managementRequest f...
I need a sanity check here. The choices for the Business Criticality field on Business Application do not match the choices on Application Service (inherited from cmdb_ci_service). I have always thought this was a disappointing and annoying user expe...
Hello,Does anyone know what is the actual definition of an "Application Model" within EA/ServiceNow? There is a lot of documentation of how to add one to a Value Stream or create one from the "Product Model", but the documentation is really sparse on...
Hello Everyone,I’m looking for guidance and solutioning support for a requirement related to ServiceNow Enterprise Architecture (EA) Workspace, specifically around Enterprise Modeling and Visualization and diagram export.BackgroundIn EA Workspace, un...
Hello,I have an external chatbot app on which the user logs in using SSO with Azure.The ask is that this chatbot will create an RITM in Service Now, using the Service Catalog API, using the user's Role and ACLs. (On-behalf-of the logged in user).Basi...
Hello! I am the process lead for our Application Portfolio Management (APM) practice at my company. Core to this is our use of ServiceNow's Enterprise Architecture module. We have our entire application inventory (well...most of it in EA and we have...