Aligning ServiceNow Architecture to Enterprise RequirementsSelecting the appropriate ServiceNow implementation model is a critical architectural decision that directly impacts scalability, data governance, integration complexity, and long-term mainta...
Over the past few years working with ServiceNow, one pattern has become very clear:The biggest transformation is not technical — it’s conceptual.Many organizations still approach ServiceNow as a tool to digitize processes:Incident managementRequest f...
I need a sanity check here. The choices for the Business Criticality field on Business Application do not match the choices on Application Service (inherited from cmdb_ci_service). I have always thought this was a disappointing and annoying user expe...
Hello,Does anyone know what is the actual definition of an "Application Model" within EA/ServiceNow? There is a lot of documentation of how to add one to a Value Stream or create one from the "Product Model", but the documentation is really sparse on...
Hello Everyone,I’m looking for guidance and solutioning support for a requirement related to ServiceNow Enterprise Architecture (EA) Workspace, specifically around Enterprise Modeling and Visualization and diagram export.BackgroundIn EA Workspace, un...
We’re exploring an architectural change in our ServiceNow instance and would appreciate feedback or insights from others who may have implemented something similar. Our institution is considering not storing attachments within ServiceNow, and instead...
Hello,I have an external chatbot app on which the user logs in using SSO with Azure.The ask is that this chatbot will create an RITM in Service Now, using the Service Catalog API, using the user's Role and ACLs. (On-behalf-of the logged in user).Basi...
Hello! I am the process lead for our Application Portfolio Management (APM) practice at my company. Core to this is our use of ServiceNow's Enterprise Architecture module. We have our entire application inventory (well...most of it in EA and we have...
Hello,I’m trying to calculate a vendor score using manual indicators. I have created a KPI Group and attached manual indicators to it, but the overall score is not getting calculated as expected.I wanted to check:Is it possible to calculate vendor sc...
We are going to migrate our ServiceNow instance to MS Azure infrastructure.Our Security department want to validate that the migration works fine, but we don't know what controls or which data or other validations need to do. Is there any prior exper...
Hello everyone, I’m looking for guidance on how others are populating Architecture Type, Platform, and Platform Host (where applicable) for Business Applications - specifically which combinations are most realistic and commonly used. We have a genera...
hi, Can anyone point me to the latest version of the servicenow enterprise reference architecture document please.
Hello experts,I have a requirement to restrict APM Analysts from independently setting the Architecture type to "Platform Host" on Business Application records. Our EAs want to implement a "gate" or approval process before an application is designate...
Dear Team, For EA Pro TPM/TRM, do customers need SAM, or is EA Pro alone sufficient if they maintain catalog/lifecycle data manually (or via import)? EA Process Guide suggests TPM/TRM may still work without SAM, since models can be created manual...
It appears that OOB, the "Installed" field on the Business Application table / form is a datetime. I'm wondering why and if anyone has had success in changing it to just a date field? It seems to me that at the conceptual level that Business Applicat...