Need help to implement below
Hello, Need help to implement below Custom escalation matrixAn app that automatically escalate issues based on Time threshold,Severity, Assignment group hierarchy, Calendar/holidays
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Forum Posts
Looking for Guidance on Structuring Data Sensitivity Attributes in EA
Hi everyone — we’re looking for some guidance on how best to model a growing set of data‑sensitivity classifications within the Enterprise Architecture (EA) application.Our risk partners require application owners to certify whether their application...
Relate a business application to another business application - Legacy
We are interested in maturing our application dependency mapping, and we notice the documentation in Zurich release to relate a business application to another business application using the CI relationship [cmdb_rel_ci] table of type Interfaced by::...
Platform Hosts and Platform Applications - How to map these?
Hi All,I'm trying to get some clarity regarding how we should be mapping our Platform Hosts and Platform Applications.What I'd like to address specifically, is what we classify as a platform host/platform application.As an example, my current firm us...
Dynamic Translations
Hello Team, I have a requirement from the clients that they need to use Few languages in servicenow , such as french , chinese and hindi.The problem is 2 of them are present ootb.but Hindi is not available.I created a choice in sys_language list and ...
Need help to implement below
Hello, Need help to implement below Design a configuration-driven framework that allows business units tocontrol priority, assignment, and SLA behavior without code changes.Ensure scalability, rule precedence, and centralized logic for easymaintenanc...
Resolved! Demonstrating Redundant Business Applications Using Enterprise Architecture
I have a customer who wants to understand how Enterprise Architecture (EA) can be used to identify redundant business applications and demonstrate cost optimization opportunities.For example, both Jira and ServiceNow are being used for project manage...
Resolved! Capturing URLs in Service Now, would you and where?
I had a request to capture all the URL's that my organisation manages into service now, Since I mostly focus on APM I considered putting them in APM but I could not make sense of where they would fit. I asked my teams locally and they said they coul...
integration with external tool
Hi, We are trying to build an architecture solution on how to plan for integration with ServiceNow to an external data lake system. Its a unidirectional method(SNOW> External System) and they need data in any form on daily basis. Can anyone suggest ...
Who is using Business Continuity Management (BCM) for Disaster Recovery planning and testing?
We are looking at different products to help us plan, document, execute and track our Disaster Recovery testing. Anyone here using BCM within ServiceNow for this? Interested in your feedback. Thank you.
Suppressing Twilio SMS message in Sub-prod
I am wondering if anyone has come across any way to suppress SMS messages in sub-prod environments.
How can we use Value Streams and Value Stream steps when they seem isolated
Hello,I wanted to ask advice. We can see new menu items within Business Architecture 1) Value Streams, 2) Value Stream Stages. I am judging these based on the definition of a value stream within Business Architecture, not the definition within "Valu...
How would you depict an integration between 2 SaaS platforms that use in-platform apps?
Hello Everyone, As an organisation we are building a list of all business applications and all digital interfaces/integrations, then using this as a basis for drawing our "application landscape". This is pretty straight forward when a SaaS platform ...
how to create or see the investment portal
Hello all, What role is required to view the investment portal? The docs indicate that the Create an investment board (servicenow.com) it_project_manager or it_project_user is required to create the investment board, but what if we want users to ac...
Complete assessments after due date
I recently sent out application health assessments using the assessments framework in ServiceNow. I gave people 3 weeks to respond. Should have been long enough. Alas, I had about 5 people with in-progress assessments that did not complete them befor...
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Application Portfolio Management
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Application Service
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Business application
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business criticality
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Business Process
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Catalog
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CSDM
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Data Certifications
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dependency mapping
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digital interface
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EA
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EA Workspace
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rationalization
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Report Business capabilities Hierarchy
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