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12-04-2024 03:12 PM
I had a request to capture all the URL's that my organisation manages into service now, Since I mostly focus on APM I considered putting them in APM but I could not make sense of where they would fit. I asked my teams locally and they said they could add a custom field in APM or possibly on an app service, that did not quite make sense to me.
Essentially I could not get a satisfactory answer so.
My two questions
- Does it make sense to track all an organizations URLs in SNOW
- Where would it fit, my guess is somewhere in the CMDB, however I don't know what structure would be used to track it or would it be custom?
Solved! Go to Solution.
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12-05-2024 05:34 AM
I have seen this solved in a few ways. I would not make the representation in APM as a URL is an "instance" of something. A url would/should, in many cases, be associated to an Application Service (mapped) but i don't feel it belongs as an attribute. I've seen these three solutions
1) add a new CI called Website URL
2) add a URL attribute to Web site [cmdb_ci_web_site]
3) use the out of the box HTTP(s) Endpoint [cmdb_ci_endpoint_http] class
I prefer the last option.
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12-05-2024 04:56 AM - edited 12-05-2024 04:56 AM
Definitely interested in this myself.
Have you searched through the CMDB tables to see if there's anything that even looks plausible?
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12-05-2024 05:34 AM
I have seen this solved in a few ways. I would not make the representation in APM as a URL is an "instance" of something. A url would/should, in many cases, be associated to an Application Service (mapped) but i don't feel it belongs as an attribute. I've seen these three solutions
1) add a new CI called Website URL
2) add a URL attribute to Web site [cmdb_ci_web_site]
3) use the out of the box HTTP(s) Endpoint [cmdb_ci_endpoint_http] class
I prefer the last option.
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12-05-2024 01:55 PM
Would this link to APM via the App services?
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12-06-2024 05:37 AM
Yes, create the HTTP(S) Endpoints, relate them to App Services (if you are just beginning to build out App Services, create a "nominal" App Service as placeholder).
Down in System Definition > Relationships define a Business App to URL Relationship so you have a nice tab on the Bus App form, build a CMDB Query Builder query so you can report and so forth.