How to enable request digital integration form?

danssnowquests
Tera Contributor

Im using digital integration and capturing digital integration and digital interfaces. However the plan is to allow other teams to request digital integrations or digital integration updates in the future and then approve them.  

I noticed that there is a list called "Digital interface requests",

 

Will that field allow users to capture digital integration requests which can be approved by my team? 

If so what is required to enable it?

This link refers to what im talking about: Request digital integration form

1 ACCEPTED SOLUTION

Bruno De Graeve
ServiceNow Employee
ServiceNow Employee

hello dear customer,

 

Digital Integrations, using an existing Digital Interface or by requesting a new one, are part of the "Request a Digital Integration" catalog item. This item can be requested by your entire employee community, unless you change the User criteria.

 

BrunoDeGraeve_0-1733489383482.png
Behind the scenes, there's the Flow Designer flow "Submit Digital Integration Subscriber" which has a default approval for the "Enterprise Architect Group". Once approved, a Digital Interface and Digital integration will be created.


All request for new and to-be-retired integrations are stored in the [sn_apm_di_digital_integration_request] table. That table has a reference to the Digital Integration and also mentions in the work notes the creation of the Integration:

BrunoDeGraeve_1-1733490021814.png

As the Digital Integration can be related to two requests (submit and retire), you could enable the related list 

BrunoDeGraeve_2-1733492052745.png

It will use the 'subscriber_interface' field (which actually points to a Digital Integration) to show the related requests (sn_apm_di_digital_integration_request) on the Digital Integration form.

As far as I remember, we don't track specifically which request originated which Digital Interface. We have that as a backlog item.

Hope that answers your questions and please share your feedback,

Bruno

 

Bruno De Graeve,
Principal Platform Architect, Customer Success, ServiceNow

View solution in original post

4 REPLIES 4

Bruno De Graeve
ServiceNow Employee
ServiceNow Employee

hello dear customer,

 

Digital Integrations, using an existing Digital Interface or by requesting a new one, are part of the "Request a Digital Integration" catalog item. This item can be requested by your entire employee community, unless you change the User criteria.

 

BrunoDeGraeve_0-1733489383482.png
Behind the scenes, there's the Flow Designer flow "Submit Digital Integration Subscriber" which has a default approval for the "Enterprise Architect Group". Once approved, a Digital Interface and Digital integration will be created.


All request for new and to-be-retired integrations are stored in the [sn_apm_di_digital_integration_request] table. That table has a reference to the Digital Integration and also mentions in the work notes the creation of the Integration:

BrunoDeGraeve_1-1733490021814.png

As the Digital Integration can be related to two requests (submit and retire), you could enable the related list 

BrunoDeGraeve_2-1733492052745.png

It will use the 'subscriber_interface' field (which actually points to a Digital Integration) to show the related requests (sn_apm_di_digital_integration_request) on the Digital Integration form.

As far as I remember, we don't track specifically which request originated which Digital Interface. We have that as a backlog item.

Hope that answers your questions and please share your feedback,

Bruno

 

Bruno De Graeve,
Principal Platform Architect, Customer Success, ServiceNow

So just to confirm, that form you showed is a standard form that can just be turned on, and not a customized / suggested form for the purpose of this post?  

yes, we deliver two OOTB catalog items related to Digital Integration Management, which have flows behind them to automate the requests.

BrunoDeGraeve_0-1733732109256.jpeg

 

Bruno De Graeve,
Principal Platform Architect, Customer Success, ServiceNow

Thanks, this is helpful to understand more about the product.