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12-04-2024 03:12 PM
I had a request to capture all the URL's that my organisation manages into service now, Since I mostly focus on APM I considered putting them in APM but I could not make sense of where they would fit. I asked my teams locally and they said they could add a custom field in APM or possibly on an app service, that did not quite make sense to me.
Essentially I could not get a satisfactory answer so.
My two questions
- Does it make sense to track all an organizations URLs in SNOW
- Where would it fit, my guess is somewhere in the CMDB, however I don't know what structure would be used to track it or would it be custom?
Solved! Go to Solution.
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12-05-2024 05:34 AM
I have seen this solved in a few ways. I would not make the representation in APM as a URL is an "instance" of something. A url would/should, in many cases, be associated to an Application Service (mapped) but i don't feel it belongs as an attribute. I've seen these three solutions
1) add a new CI called Website URL
2) add a URL attribute to Web site [cmdb_ci_web_site]
3) use the out of the box HTTP(s) Endpoint [cmdb_ci_endpoint_http] class
I prefer the last option.
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12-05-2024 05:45 AM
We have had a similar use-case and found the value of tracking URLs related to applications. We have not fully adopted Service Mapping and/or App Service creation which I do feel is the most appropriate way to represent this in CSDM (as Mark mentioned above).
However, we did create a tab at the bottom of the business application record for 'related urls' where users can put relevant details until we can move into those more mature modules. Although custom, it has bridged the gap and provided a quick fix for the time being. We will plan to use the info captured here to make progress in those OOTB modules in the near future.
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12-06-2024 06:07 AM
To summarize it, you would like to know all URLs used for a particular Business Application (actually from all the instantiated related Application Services) ?
I believe the approaches that Mark castoe outlined is the best way to achieve it.
Imagine we had this as part of our product, which value would it bring ? What would you achieve with it ?
regards, bruno
Principal Platform Architect, Customer Success, ServiceNow
