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create a technical service from a business service

Kuldeep5
Tera Contributor

Do we have any OOTB feature from servicenow to create a copy of business service as technical service

1 REPLY 1

Bruno De Graeve
ServiceNow Employee
ServiceNow Employee

Haven't tested it myself but the copy could work with an Insert and Stay, then you can reclassify the CI and make it a Technical Service. If you still use the cmdb_ci_service class, it's just the the Classification dropdown to change. But it's recommended to use the new Business and technical Services you can easily manage with Service Builder.

Bruno De Graeve,
Principal Platform Architect, Customer Success, ServiceNow