create a technical service from a business service
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‎02-19-2025 04:54 AM
Do we have any OOTB feature from servicenow to create a copy of business service as technical service
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‎02-21-2025 10:53 AM
Haven't tested it myself but the copy could work with an Insert and Stay, then you can reclassify the CI and make it a Technical Service. If you still use the cmdb_ci_service class, it's just the the Classification dropdown to change. But it's recommended to use the new Business and technical Services you can easily manage with Service Builder.
Bruno De Graeve,
Principal Platform Architect, Customer Success, ServiceNow
Principal Platform Architect, Customer Success, ServiceNow