create a technical service from a business service
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02-19-2025 04:54 AM
Do we have any OOTB feature from servicenow to create a copy of business service as technical service
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02-21-2025 10:53 AM
Haven't tested it myself but the copy could work with an Insert and Stay, then you can reclassify the CI and make it a Technical Service. If you still use the cmdb_ci_service class, it's just the the Classification dropdown to change. But it's recommended to use the new Business and technical Services you can easily manage with Service Builder.