Definition of Business Application Life cycle stage status

alihamzei
Tera Contributor

Dear All, 

 

We are implementing APM for a company in the Netherland and I need some help in regards to Application Life cycle stage status definition. let me start elaborating my confusion and hope someone can help me. 

 

Life cycle StageLife cycle Stage StatusDefinition (My interpretation)Question
OperationalEnd of SupportBusiness Application still in-use however there is no support from the vendor or new feature.1. What is the definition of the "End of support"?
OperationalPending RetirementBusiness Application is still in-use however there is a plan of the retirement in the pipeline. 

1. pending retirement and obsolete can use interchangeably, What is the correct use case for each ?

2. What is the definition of "Pending retirement"?

End of LifeObsoleteBusiness Application Reached its end of life however still few users are using it as a process dependent of this business application and successor business application hasn't yet developed/planned/unknown.  1. what is the definition of "obsolete"?
End of LifeRetiredBusiness Application has reached its end of life and retired. 1. what is the definition of "retired"?

                          

21 REPLIES 21

Thanks mcastoe for the reply.

I do agree that these stage status should reflect the process however most of organizations lacking the process. I do agree that "obsolete" can be ignore and "end of support" can be use for the application which has no support from its vendor OR the accessor is not developed/planned/unknown. 

Thanks for thinking along

MarkPenn
Tera Contributor

Mark, 

When you say, "Some of the phases are quite meaningful such as Retired, you must set your business applications to Retired to ..." what do you mean by phase?  Are you saying that setting the BA life cycle stage status to Retired will remove that from the license count, if customers are licensed for APM by number of business apps? 

mcastoe
ServiceNow Employee
ServiceNow Employee

@MarkPenn - yes, that is correct.  the "indicator" that APM licensing is looking for is the End of Life Retired.  The is a CSDM business Rule that should sync the Status and the Life cycle Stage / Status such tha if you set the original BA Status to Retired, it will update the Life cycle Stage / Status

MarkPenn
Tera Contributor

Mark Castoe, is there a way to limit default searches, lists, and such so retired business applications do not appear?  My experience is that they continue to show up unless I set a filter or something to remove them. It would be nice if there were a global setting or something that said, "Don't show retired Business Apps."

mcastoe
ServiceNow Employee
ServiceNow Employee

Hi @MarkPenn,

unfortunately there are "too many holes in the dam to plug".  EA Workspace insights were updated to recognize and filter out "Retired" but that is just one situation.   I am raising this as an issue with Product team.   

A possible solution would be a display Business rule but i really do not want anybody doing this as we don't know what the effects will be throughout the solution and it could cause performance issues.