Performance Analytics indicator use
We are looking to remove Performance Analytics and need to determine how many dashboards in the environment are using the PA indicators - any OOTB solutions for this or some other method ? Thanks in advance
Forum Posts
Enterprise Architecture Workspace Configuration - Business Portfolio
Hello all, We have recently adopted a new Business Capability hierarchy that I am wanting to import into our production instance, but we have existing capability data that would be considered legacy. Although these are records I will be looking to re...
Exploring the possibility of having one software model links to multiple software catalog items
Hi, We are exploring an idea to name software catalog items with more end-user friendly names. What we are thinking is instead of using the software license name as the cat item, we would like to use the application name that built by the software....
How do I align the fields in the form screen of record in workspace.
I've aligned the field in the form, but when looking through workspace, it doesn't.How do I align the fields in the form screen of record in workspace? How to adjust the UI?
Create Dount report in workspace
Dear All, The customer has a request to create a report in Workspace that counts the number of days between two dates. The date difference between the current time minus the Last Date (a field in the table) is used as a statistical category. How do I...
How do I make [planned desperate] a single column in the workspace.
Dear All,In the form of the service side record, the planned desperate column is a single column, but when I open this record in workspace, it is a width column. How do I make [planned desperate] a single column in the workspace.Thank you!
Resolved! How to enable request digital integration form?
Im using digital integration and capturing digital integration and digital interfaces. However the plan is to allow other teams to request digital integrations or digital integration updates in the future and then approve them. I noticed that there ...
Resolved! Capturing URLs in Service Now, would you and where?
I had a request to capture all the URL's that my organisation manages into service now, Since I mostly focus on APM I considered putting them in APM but I could not make sense of where they would fit. I asked my teams locally and they said they coul...
What is required to enable "Digital Integration Request" form?
I'm currently using the digital integration module to capture digital integrations,I noticed that there are the following lists Digital interfacesDigital Integrations Digital integration requests I am considering using the Digital Integration request...
Tracking non-enterprise applications
In the past my company’s approach to APM was to dump any and all software into the system (not ServiceNow). The result was that alongside enterprise managed strategic applications were freeware programs installed on single PC’s (out of 30,000 give o...
Resolved! Where can I find the definitions for the fields used in the Digital integration management module?
There are a few fields I dont know the difference between e.g. in the trigger there is "Process driven", Manual, Event. if a person clicking on a step in a process triggers this event would it be manual or process driven? So is there a standard set o...
In workspace, how to filter List Record with filter
Dear All, In workspace, how to filter List Record with filter? The filter I created can filter other reports, but it cannot filter List. Is there any problem with my setting. thank you!
Resolved! Portfolio Planning Workspace - Change to fiscal calendar on Roadmap
Is it possible to change the calendar on the Roadmap in the Portfolio Planning Workspace to use our fiscal calendar rather than the standard regular calendar? Typically we start our fiscal year in July (Q1) instead of January (Q1). Is it possible to ...
Resolved! Application Assessments - delegate to another user?
We are in the midst of doing application assessments. We want Business owner to respond to a business health assessment. And IT Application owner to respond to a technical health assessment. We only want one assessment of each type per application. ...
Complete assessments after due date
I recently sent out application health assessments using the assessments framework in ServiceNow. I gave people 3 weeks to respond. Should have been long enough. Alas, I had about 5 people with in-progress assessments that did not complete them befor...
