Register a Business Application Request (Looking for ServiceNow to Answer)

Justin Docken
Tera Contributor

‎04-14-2025 02:57 PM

Why does the "Register a Business Application" Request populate the Business Application tables' [cmdb_ci_business_app] Model ID field with the name of the requested Application?

 

This results in a Product Model [cmdb_model] record being created with the Business Application name. 

 

Why would we want a separate Product Model created for each Business Application being requested? This creates unnecessary redundancy in my opinion and clutters up the Product Model table with Business Applications.

 

Thank-you!

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mcastoe
ServiceNow Employee
ServiceNow Employee

‎04-15-2025 05:42 AM - edited ‎04-15-2025 06:40 AM

Hi Justin,

It was in Vancouver timeframe that a CSDM-related, before insert business rule was added to cmdb_ci_business_app that will create (or find matching) Application Model and reference it in the new business application record.  You can turn this off by deactivating the BR if you wish a different process or method. 

Certain Business Application features expect the App Model to be there so its needs to be enforced by some method.

 

One of the concepts is that Application Model is used in SPM for Demand, Agile etc to represent the "Product" so each Business Application will have its own "Product" representation.  

 

hope this helps.