We are new to ServiceNow APM - just installed it and started using it in late 2023. We previously managed our APM inventory in a different tool + Excel. Our organization seeks to remain as OOB as possible with ServiceNow and desires to follow CSDM w...
Hello, How can we specify which Application services or Business Applications within ServiceNow utilize SSO for authentication? Thank you.
Hello everyone, I hope you're doing well!I have a question and would appreciate your assistance. I'm contemplating whether it's worthwhile to configure the APM application without the CMDB.Currently, we are facing challenges in tracking and managing ...
Hello @Ankur Bawiskar @Chuck Tomasi @Pradeep Sharma We have an array retrieved from the "cmdb_ci_rel" table where the array contains the group's and their associated sys-id's but we are unable to iterate the array to find the values and then extrac...
We are just starting to use the EA Workspace and it's impressive - especially from an APM standpoint. We also collect metrics from assessments and built 2 that are custom based on the ootb Business Value and Functional Fit assessments. I see that t...
Hello All,I need to modify this scheduled script notification - according to best practice it should contain GlideAggregate instead of getRowCount (line 5). The script should send notification to Portfolio Manager for inactive project managers. The s...
We utilize dependency views in APM and have mapped business capabilities to business applications. It doesn't make a lot of sense for our organization to see "Retired" business applications in this view. Is there a way to exclude relationships and ...
Bringing up APM for the first time and was looking for guidance on:1. How to add custom attributes for Business Applications2. How to modify forms\UI to allow for proper maintenance of new attributes. I should note that we are rolling out APM in ad...
How to trigger topic block with parameter using "VA Bot Integration - POST /sn_va_as_service/bot/integration"
Hey All , @Chuck Tomasi @Ankur Bawiskar Need help with below task : We have a table with a few fields and when ever these fields have data changing , we need to have those previous and current values sent to the respective record users to notify the...
Hello Community, I am looking for advice and perspective regarding APM/CSDM best practices when it comes to Business Applications from large organizations with inter-company complexity. I currently represent an Enterprise that is made up of several C...
Would like to chat with others using BCM out-of-the-box version. My company has been using BCM for a couple years, but find a some challenges - (1) reporting and (2) determining primary capability if an application is associated with multiple capabil...
Hello! I'm trying to associate suggested technology models to an application service. I've followed the steps provided in this documentation from numerous application services but I always receive 0 software model suggestions count. I have discovery ...
I have a request to setup static APM scoring based on external data that we will import. My thought process for this is below but I'd like to know if anyone else has done this and have any insight. 1. Disable existing scoring indicators.2. Add new s...
Does the Enterprise Architecture Workspace make use of the CSDM or does it use something completely different. I think I saw a webinar which mentioned the CSDM wasn't used, to expedite its development.
