Send email notification with body consisting of old and new values to multiple fields on a form

Rochel hans
Tera Contributor

Hey All , @Chuck Tomasi @Ankur Bawiskar 

 

Need help with below task :

 

We have a table with a few fields and when ever these fields have data changing , we need to have those previous and current values sent to the respective record users to notify them about the change of values on those multiple fields but only with a single email at the end of the day . 

 

so basically it has to be a scheduled email, can you please help with achieving this requirement?

 

Regards

Rochel

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@Rochel hans 

unless your table is audited you won't know the previous value

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar : Hello Ankur , if the data is coming from an import source , is there a way we can get its previous value?

 

Regards

Rochel

@Rochel hans 

you can know this from import set table provided it's not cleared since import set tables are usually cleaned up every 7 days

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Rochel hans
Tera Contributor

@Ankur Bawiskar  : Hey Ankur , is there anyway Metrics definitions usage can help here?

 

Regards

Rochel