Send email notification with body consisting of old and new values to multiple fields on a form
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-28-2023 11:57 PM
Hey All , @Chuck Tomasi @Ankur Bawiskar
Need help with below task :
We have a table with a few fields and when ever these fields have data changing , we need to have those previous and current values sent to the respective record users to notify them about the change of values on those multiple fields but only with a single email at the end of the day .
so basically it has to be a scheduled email, can you please help with achieving this requirement?
Regards
Rochel
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-29-2023 03:03 AM
unless your table is audited you won't know the previous value
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-03-2024 01:04 AM
@Ankur Bawiskar : Hello Ankur , if the data is coming from an import source , is there a way we can get its previous value?
Regards
Rochel
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-03-2024 01:24 AM
you can know this from import set table provided it's not cleared since import set tables are usually cleaned up every 7 days
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-05-2024 04:23 AM
@Ankur Bawiskar : Hey Ankur , is there anyway Metrics definitions usage can help here?
Regards
Rochel