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I recently sent out application health assessments using the assessments framework in ServiceNow. I gave people 3 weeks to respond. Should have been long enough. Alas, I had about 5 people with in-progress assessments that did not complete them befor...
Trying to set up the virtual agent and I need to control what is being displayed in the Promoted topics when the Virtual agent starts a new conversation. I am trying to follow the instructions from Promote or demote LLM conversational subflows, acti...
Hi Experts,We have 3 layers of Business Capabilities in our Business Capability table (we do not yet have the APM module).The BC's all show their parent BC's except for the Root levels (Parent or Child) within the BC table. I am able to relate a BC ...
Greetings all, Has anybody come across the scenario where a Business Application is NOT expected to have any downstream relationships? If so, how do you identify and track those BA's versus BA's that SHOULD have downstream relationships? We want to e...
Where should the authentication method be stored in the CSDM? If someone asked you to store the authentication method for every system, where would you keep it? I could add a custom field to the business application or service instance table or I cou...
Hi community! I might have missed a memo or a release note, but I was looking at a fresh PDI instance and noticed that the Data Domain is not included in the Enterprise Architecture Workspace's Information Portfolio, nor is there a application menu m...
As shown in the screenshot, there is already a shape library named "BPMN." However, when I am designing the process in Process Modeling & Visualization Canvas, I am unable to see the BPMN library available in the shape libraries panel.
Hello Community, we (enterprise architects) would like to implement a process that collects cost information from application owners on a regular (e.g. yearly) basis (records in sn_apm_tco table). As far as I can see, there are both assessments and d...
Hello Experts, I just started to explore APM. while in the phase of understanding the module, I was asked these questions - "how do I capture the application cost of an application". May be this is heavy lifting question, but still try to understan...
I was looking for the business owner field for projects but was unable to locate it. I searched under stakeholders and details with no luck. I validated the plug in (com.snc.financial_planning_pm was installed as well...
How are others identifying Enterprise Architecture groups for managing the review & approval of a large inventory of business applications? With thousands of registered entities across hundreds of organizations, I'd like to understand how others are...
Hello Community, I am trying to figure out what roles and Licenses are required for editing in "Value stream" tables.After Installing the "Value Stream" artifacts plugin, as an Administrator, I am able to edit "Value Stream" tables.I will not be able...
I have written a generic disaster recovery plan for ServiceNow Platform that anyone can use for their organization. This plan is different from ServiceNow's infrastructure disaster recovery plan or AHA transfer and it basically ensures we do a gracef...
When submitting a TRM (Technology Reference Model) Product Request we have implemented a workflow that goes to the Enterprise Architecture Team for review and approval. We are looking to implement a federated model, meaning Enterprise Architecture ta...
One organisation I know maps of its applications to application owners, and creates rankings in terms of business criticality for each application; this information is then stored in the CMDB. Does anyone see this as a useful exercise, if so in what...