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Hello Team, I have a requirement from the clients that they need to use Few languages in servicenow , such as french , chinese and hindi.The problem is 2 of them are present ootb.but Hindi is not available.I created a choice in sys_language list and ...
Hello, Need help to implement below Design a configuration-driven framework that allows business units tocontrol priority, assignment, and SLA behavior without code changes.Ensure scalability, rule precedence, and centralized logic for easymaintenanc...
I have a customer who wants to understand how Enterprise Architecture (EA) can be used to identify redundant business applications and demonstrate cost optimization opportunities.For example, both Jira and ServiceNow are being used for project manage...
I had a request to capture all the URL's that my organisation manages into service now, Since I mostly focus on APM I considered putting them in APM but I could not make sense of where they would fit. I asked my teams locally and they said they coul...
Hi, We are trying to build an architecture solution on how to plan for integration with ServiceNow to an external data lake system. Its a unidirectional method(SNOW> External System) and they need data in any form on daily basis. Can anyone suggest ...
We are looking at different products to help us plan, document, execute and track our Disaster Recovery testing. Anyone here using BCM within ServiceNow for this? Interested in your feedback. Thank you.
I am wondering if anyone has come across any way to suppress SMS messages in sub-prod environments.
Hello,I wanted to ask advice. We can see new menu items within Business Architecture 1) Value Streams, 2) Value Stream Stages. I am judging these based on the definition of a value stream within Business Architecture, not the definition within "Valu...
Hello Everyone, As an organisation we are building a list of all business applications and all digital interfaces/integrations, then using this as a basis for drawing our "application landscape". This is pretty straight forward when a SaaS platform ...
Hello all, What role is required to view the investment portal? The docs indicate that the Create an investment board (servicenow.com) it_project_manager or it_project_user is required to create the investment board, but what if we want users to ac...
I recently sent out application health assessments using the assessments framework in ServiceNow. I gave people 3 weeks to respond. Should have been long enough. Alas, I had about 5 people with in-progress assessments that did not complete them befor...
Trying to set up the virtual agent and I need to control what is being displayed in the Promoted topics when the Virtual agent starts a new conversation. I am trying to follow the instructions from Promote or demote LLM conversational subflows, acti...
Hi Experts,We have 3 layers of Business Capabilities in our Business Capability table (we do not yet have the APM module).The BC's all show their parent BC's except for the Root levels (Parent or Child) within the BC table. I am able to relate a BC ...
Greetings all, Has anybody come across the scenario where a Business Application is NOT expected to have any downstream relationships? If so, how do you identify and track those BA's versus BA's that SHOULD have downstream relationships? We want to e...
Where should the authentication method be stored in the CSDM? If someone asked you to store the authentication method for every system, where would you keep it? I could add a custom field to the business application or service instance table or I cou...
