TCO tab missing from Business Application record view in EA Workspace

[Marlon Dale]

How do you customize what tabs are visible in the EA workspace when viewing an individual record? I've attached a screenshot from our instance and one from my PDI to compare. I'm trying to get the TCO tab visible.

[yogesh41]

Please check whether Total Cost of Ownership - ServiceNow Store application active on your instance. Ideally it should get actived as part of Enterprise Architecture Workspace - ServiceNow Store. 

Yogesh

[Namita Mishra]

Hello @Marlon Dale ,

Hope you are doing well.

In addition to above suggestion, one more thing you need to check is the system property - com.glide.fiscal_calendar.fiscal.unit - This is to view TCO dashboards for a specific duration of the fiscal period in the Dashboard page of the Enterprise Architecture Workspace.

If this answers the query, please mark it as correct answer and help community in finding the solution quickly.

Thank You!

Namita Mishra

[Marlon Dale]

TCO is installed correctly and I've even run a repair on it prior to me posting.

I see that system property, is there value I should be looking for to ensure it works?

[Namita Mishra]

Hi @Marlon Dale ,

Assuming that fiscal calendar is set in the system.

Below is how this property looks, FYI, in the working system:

 

System property com.glide.fiscal_calendar.fiscal.unit screenshot:

If the property is also set correctly, I would suggest to clear the cache and try once.

Hope this would help...

Thank You!

Namita Mishra