What kind of functions can user with sn_apm.apm_user role do?

[Miyuki Maki]

My customer want to get function list of sn_apm.apm_user.

ex) read / create application record etc

Anyone has information ?

[Ankur Bawiskar]

Hi,

this link should tell you the functionality of each roles

APM roles

Regards
Ankur

[Pooja Devkar · Accepted solution]

Hello MIYUKI,

According to it, sn_apm. apm_user role manages relationships between business apps and business services. From what I learned by looking in my developer instance, such relationships are stored in cmdb_rel_ci table, and in order to at least read it, you need to have itil or asset role. But sn_apm.apm_user does not contain itil or asset roles. Impersonated APM user and indeed no relationships visibility or options to add them for business applications as described in the ServiceNow document.

Roles are added with activation of Application Portfolio Management.

Role	Description	Contains roles
sn_apm.apm_user	Access to create/update applications, view landscape, and roadmap	Create/Update/delete applications Create/update/delete application rollouts View application landscape reports and dashboards View applications roadmap
sn_apm.apm_admin	Create or update application records and access administration activities	Includes sn_apm.apm_user Create/update/delete application categories Create/update/delete application families Create/update/delete business processes Create/update/delete application indicators Create/update/delete application score profile Create/update/delete bubble charts View application indicator scores and application scores View application assessment dashboard
sn_apm.apm_analyst	Access applications landscape, dashboards, roadmaps, strategy program workbench, and associated pages	Includes sn_apm.apm_admin View/update/delete application indicator scores View/update/delete application scores Create/update/delete APM programs and targets Create/update/delete goals Access the APM Service Portal pages for program navigation, category analysis, bubble chart view, application comparisons Create Idea with application strategy related attributes View Application 360 dashboard

Refer below links, it may help you to solve your query.

https://community.servicenow.com/community?id=community_question&sys_id=29dc690bdba9af005d782183ca961937#:~:text=According%20to%20it%2C%20sn_apm.,But%20sn_apm.html

https://docs.servicenow.com/bundle/kingston-it-business-management/page/product/application-portfolio-management/reference/user-roles-installed-with-apm.html

https://docs.servicenow.com/bundle/orlando-it-business-management/page/product/application-portfolio-management/concept/application-portfolio-management-admin.html

Kindly mark my answer correct & helpful; if it's useful to you.

Thanks & Regards,

Pooja Devkar

DxSherpa Technologies Pvt. Ltd