Hello MIYUKI,
According to it, sn_apm. apm_user role manages relationships between business apps and business services. From what I learned by looking in my developer instance, such relationships are stored in cmdb_rel_ci table, and in order to at least read it, you need to have itil or asset role. But sn_apm.apm_user does not contain itil or asset roles. Impersonated APM user and indeed no relationships visibility or options to add them for business applications as described in the ServiceNow document.
Roles are added with activation of Application Portfolio Management.
| Role | Description | Contains roles |
|---|
| sn_apm.apm_user | Access to create/update applications, view landscape, and roadmap |
Create/Update/delete applications
Create/update/delete application rollouts
View application landscape reports and dashboards
View applications roadmap
|
| sn_apm.apm_admin | Create or update application records and access administration activities |
Includes sn_apm.apm_user
Create/update/delete application categories
Create/update/delete application families
Create/update/delete business processes
Create/update/delete application indicators
Create/update/delete application score profile
Create/update/delete bubble charts
View application indicator scores and application scores
View application assessment dashboard
|
| sn_apm.apm_analyst | Access applications landscape, dashboards, roadmaps, strategy program workbench, and associated pages |
Includes sn_apm.apm_admin
View/update/delete application indicator scores
View/update/delete application scores
Create/update/delete APM programs and targets
Create/update/delete goals
Access the APM Service Portal pages for program navigation, category analysis, bubble chart view, application comparisons
Create Idea with application strategy related attributes
View Application 360 dashboard
|
Refer below links, it may help you to solve your query.
https://community.servicenow.com/community?id=community_question&sys_id=29dc690bdba9af005d782183ca961937#:~:text=According%20to%20it%2C%20sn_apm.,But%20sn_apm.html
https://docs.servicenow.com/bundle/kingston-it-business-management/page/product/application-portfolio-management/reference/user-roles-installed-with-apm.html
https://docs.servicenow.com/bundle/orlando-it-business-management/page/product/application-portfolio-management/concept/application-portfolio-management-admin.html
Kindly mark my answer correct & helpful; if it's useful to you.
Thanks & Regards,
Pooja Devkar
DxSherpa Technologies Pvt. Ltd
