page isn't available page

[viplavkumar]

Unable to login into my service now account and also getting an error page isn't available error while logging in to my service now account after providing the user id and password. please help with this issue.

[PoonkodiS · Accepted solution]

Hi @viplavkumar ,

If your user name and password are correct, try this approach 

The URL Hack: Look at your browser address bar. Delete everything after [service-now.com/](https://service-now.com/) and type navpage.do or login.do right after the slash (e.g., [https://instance.service-now.com/navpage.do] then hit Enter.

Go Incognito: Open a private/incognito window and try logging in. If this works, clear your regular browser's cookies and cache.

Contact Your IT Admin: If the steps above fail, your individual user profile has a corrupted landing page preference . An admin will need to reset your user preferences from the backend.

[Tanushree Maiti]

Hi @viplavkumar 

• Clear your browser cache 
• Try to login with Incognito / Private mode of browser (cache free)
• Check what status your are getting

Also  login to Developer portal  ->Manage my Instance ->Instance Action : Refresh

Open from there.

[viplavkumar]

Somehow my instance crashed, so I have reset my instance Thank you for your solution.

[Aditya_hublikar]

Hello @viplavkumar ,

Are you logging directly by using url like https://devxxxx.service-now.com/  ? Once refresh your instance and check whats its status  . 

If this helps you then mark it as helpful and accept as solution.

Regards.

Aditya