Customisation in dispacher workspace csm/fsm configuration workspace

[AshutoshS790709]

Hi Community,

I have a few questions regarding the Dispatcher Workspace.

In the Dispatcher Workspace, we have tasks listed on the left side based on the selected filters. When we view these tasks on the map, a summary panel appears on the right side showing the Task Card and Resource Card (as shown in the attached image).

Query 1:

Is it possible to add additional custom fields from the Work Order Task table to the cards displayed on the right side of the Dispatcher Workspace? If yes, how can this be done?

Query 2:

In the top-left corner of the Dispatcher Workspace, we can select an Assignment Group to filter tasks by work group. Is there a way to prefill (automatically set) this assignment group based on data passed in the URL?

Query 3:

Could you recommend any resources or documentation related to customizing CSM/FSM configuration workspace, or workspace customization in general?

[AshutoshS790709]

For query 2:
Requirement is creating a ui action to direct to dispatcher workspace directly from service request entry with the workgroup assigned to its task(for that particular service request ). If you have any way I will highly apperciate that. 
And for 2-3 now learning you mentioned if you can provide the link of them that will be useful.