I am trying to create a pop up message in Dispatcher workspace to let the user know that the agent assigned is not from the correct group. I am currently making use of onChange client script in native view to display this information but the same is not working on dispatcher workspace.
The code written for the requirement is as follows:
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
var assign = g_form.getReference('assignment_group').name;
g_form.setValue('u_assignment_name', assign);
if (g_form.getValue('u_wo_number.u_maintenance_team') != assign) {
g_form.addErrorMessage("Assignment group should match maintenance group");
var gm = new GlideModal("glide_warn", false, 600);
gm.setTitle("Error");
gm.setPreference("title", "Assignment group should match maintenance group");
gm.setPreference("warning", "false");
gm.render();
}
}
@Chuck Tomasi @Amit Gujarathi @Ankur Bawiskar
