multiple managers for a work groups

[Joshua Chen FX]

Hi team,

It looks like FSM only supports a single manager per work group or assignment group by default (unless you have WFO)

Has anyone come across a requirement to assign multiple managers to a single group while still enabling Workforce Manager functionalities like managing team skills, calendars, schedules, and events?

I’m looking to confirm whether there’s any out-of-the-box (OOTB) solution or workaround supported natively in FSM.

Thanks in advance!

[Chaitanya ILCR]

Hi @Joshua Chen FX ,

check this out 

Assign additional managers to user groups when Workforce Optimization for Field Service is installed

1. Navigate to All > Agent Group Management > Additional Managers.
2. Select New.
3. In the Assignment Group field, use the lookup icon to select or create a user group.
   Make sure that the user has the wm_manager role. For more information on assigning roles to users, see Assign a role to a user.
4. In the Manager field, use the lookup icon to select or create a user.
5. Select Submit.
   You can assign multiple managers to a user group by repeating the steps for each manager.

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Joshua Chen FX]

@Chaitanya ILCR  Correct, i know about WFO. Looking for a solution without WFO?

[Joshua Chen FX · Accepted solution]

i received confirmation that the only way to have additional managers is to use WFO.
without WFO' it would require additional customizations at different places.