Now Assist for Field Service Management Implementation Bootcamp Accreditation

[shreedevin]

Did anyone attempt Now Assist for Field Service Management Implementation Bootcamp Accreditation test/exam in below path .

Now Assist for Field Service Management (FSM) Implementer

I'm failing every time even though i fell my answers are correct .  Let me know if any body have passed the exam. 

[Dr Atul G- LNG · Accepted solution]

Hi @shreedevin 

There is another thread on the ITSM side where participants are failing 5-6 times. It's better to log a case and ask the team to guide you.

https://www.servicenow.com/community/training-and-certifications/now-assist-for-it-service-managemen...

[shreedevin · Accepted solution]

@Dr Atul G- LNG 

I did log case . i also explained them the answers were correct and shared my answers too. they gave me an extra  attempt but they did not correct or accepting that the answers key for the exam is wrong. 

[shreedevin · Accepted solution]

Please find the passing answers below 

Now Assist for Field Service Management Implementation Bootcamp Accreditation

Question

What does the Now Assist Summary section in the Now Assist Admin home page provide a quick glance of?

1. Onboarding popup information
2. Access to various pages such as Home, Now Assist Features, and Settings
3. C. Product-specific plugins such as Technology, Customer, and Employee workflows
4. D. Installed/uninstalled plugins and skill usage dashboard

Answer

The correct answer is:

1. Installed/uninstalled plugins and skill usage dashboard

Question

In order to enable the gen Al task summarization feature in the Now mobile application, which of the following screens, has to have the gen_ai_user_action... action activated?

1. Parts and Parts requirements
2. Activity stream and Add Comment
3. Complete work orders and Complete To Do
4. Closed complete and Close incomplete

Answer

The correct answer is:

1. Closed complete and Close incomplete

Question

In the Now Assist Admin console, where can you find links to access various pages such as Home, Now Assist Features, and Settings?

A Navigate to Now Assist Admin > Home

1. Check the ServiceNow Store Application
2. Check the Install product plugins section
3. Verify the Now Assist Skill Usage

Answer

The correct answer is:

1. Navigate to Now Assist Admin > Home

Question

What is required for the automated Work Order Task summarization to function properly?

1. A minimum of 150 words entered into configured input fields
2. A minimum of 100 words entered into configured input fields
3. C. A minimum of 250 words entered into configured input fields
4. D. A minimum of 200 words entered into configured input fields

Answer

The correct answer is:

1. A minimum of 200 words entered into configured input fields

Question

Which of these are inputs for Now Assist to perform Al-generated Work Order Task Summarization? A Short Description, Parts, Product, and Resolution

1. Name, Date, Work notes, and Priority
2. Description, Short Description, Work notes, and Additional comments
3. Short Description, Summary, Status and Assignee

Answer

The correct answer is:

1. Description, Short Description, Work notes, and Additional comments

Question

Which step automatically generates closure notes for a task in the Now Agent mobile application?

1. Select start work
2. Select Generate closure notes
3. Select Accept
4. D. Select Close complete

Answer

The correct answer is:

1. Select Generate closure notes

Question

After the Now Assist Panel is enabled, what is the first step in configuring the skills needed for Work Order Task Summarization?

1. Click the Turn on button in the Summary section
2. Choose Technology from the Select product choice list
3. Select View details in the installed section 1
4. Click Activate skill on the Closure Notes Summarization card 2

Answer

The correct answer is:

1. Choose Technology from the Select product choice list

Question

Where can you find the option to activate the Now Assist panel for Case Summarization?

A Select Customer from the sidebar

1. Click the Installed tab on the All available Plugins page
2. From the Turn on Now Assist panel popup dialog box
3. D. From the top of the Now Assist Admin page, click the Settings link

Answer

The correct answer is:

1. From the Turn on Now Assist panel popup dialog box

Question

What can be analyzed in the Skill usage section of the Now Assist Admin home page?

1. A. The frequency of skill utilization by users
2. B. The average response time of the system
3. The number of active users on the platform
4. The performance of the ServiceNow Instance

Answer

The correct answer is:

1. The frequency of skill utilization by users
   
   
   

   Please mark this response as correct or helpful if it assisted you with your question.

   Thanks and Regards
   Shreedevi

[Dr Atul G- LNG · Accepted solution]

Hi @shreedevin 

There is another thread on the ITSM side where participants are failing 5-6 times. It's better to log a case and ask the team to guide you.

https://www.servicenow.com/community/training-and-certifications/now-assist-for-it-service-managemen...

[shreedevin · Accepted solution]

@Dr Atul G- LNG 

I did log case . i also explained them the answers were correct and shared my answers too. they gave me an extra  attempt but they did not correct or accepting that the answers key for the exam is wrong. 

[Dr Atul G- LNG]

Okay.. if all good, close this thread as well. 

[AnubhavA]

for me its same... even answers are correct it says fail