Where is assignment group filter stored in dispatcher workspace?

[Thomas Geesman]

Users are able to filter based on assignment groups in dispatcher workspace. That filter selection seems to persist when they come back to the dispatcher workspace. Does anyone know where that is stored in the platform? Is there able that stores this preference? 

[Joshua Chen MTL]

without territory management, in the dispatcher settings

with territory management

[TajuddinM]

Hello Thomas,

You are right, the ServiceNow platform does store the user preferences in the User Preferences(sys_user_preference) table, which is decides which group has to be fetched for the user on load.

• There is a variable named 'dispatcher_workspace_resource_filters' which stores the information related to groups.
• 

[{"id":"8cfe1adaeb14811052ed0d32d85228e2","selectedIds":["ad0b5ef2fb6076104addfee6beefdca9"]},{"id":"544b7f5aebd4811052ed0d32d852280a","selectedIds":[]},{"id":"3e44471aeb94811052ed0d32d8522882","selectedIds":[]}]

•  Notice that the ad0b5ef2fb6076104addfee6beefdca9 is the sys_id of the default group that has been saved for that user.

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Please mark this post as Helpful and Accept the solution.

[TajuddinM]

Hello Thomas,

You are right, the ServiceNow platform does store the user preferences in the User Preferences(sys_user_preference) table, which is decides which group has to be fetched for the user on load.

• There is a variable named 'dispatcher_workspace_resource_filters' which stores the information related to groups.
• 

[{"id":"8cfe1adaeb14811052ed0d32d85228e2","selectedIds":["ad0b5ef2fb6076104addfee6beefdca9"]},{"id":"544b7f5aebd4811052ed0d32d852280a","selectedIds":[]},{"id":"3e44471aeb94811052ed0d32d8522882","selectedIds":[]}]

•  Notice that the ad0b5ef2fb6076104addfee6beefdca9 is the sys_id of the default group that has been saved for that user.

If this post has helped!
Please mark this post as Helpful and Accept the solution.