Java script error on the browser console error in Utah for translated aricles

[Priyanka56]

Hi,

We have upgraded our instance to Utah Patch-1 and we could see that whenever we open a knowledge article which has a translated version it is throwing up an error - "There is a JavaScript error in your browser console".

It is happening only after Utah, Any suggestions ?

Thanks in Advance!

[Sandeep Rajput]

@Priyanka56 could you please share the console log here.

[Priyanka56]

@Sandeep Rajput 

Thank you for responding, Please find the screenshot below.

[Sandeep Rajput]

@Priyanka56 This looks like an error from SNAnalystics, I looked into the documentation and found this

To access this API, the Service Portal Analytics (com.glide.service-portal.analytics) plugin must be activated on the instance. In addition, within your application, you must import the snAnalytics Angular service, such as:
<client_script><![CDATA[function($rootScope, $scope, $window, $timeout, spUtil, $sce, spModal, $uibModal, $location, cabrillo, snAnalytics)

Please check if the plugin is installed and if any SNAnalytics related upgrade has been skipped during the Utah upgrade on your instance.

[Priyanka56]

Hi Sandeep,

Thank you! The plugin is already installed in our instance and I do not see anything related to SNAnalytics is skipped during Utah from logs.