ServiceNow Personal Developer Instance | ITSM, Incident, Request, SLAs, Knowledge 2026• Built Incident, Service Request, and Knowledge flows end-to-end with SLA timers, catalog items, and starterreports; practiced full ticket lifecycle (intake → assi...
Hi ServiceNow Community, I am looking for some guidance and leads as I pivot my career into the ServiceNow ecosystem.With 5 years of experience in Full Stack Development (Core PHP, MySQL, JavaScript, and ERP systems), I have a strong foundation in bu...
Hello everyone,I'm currently having the following problem:I have a table that is a child of kb_knowledge. It has a view count field, and it updates normally. However, no records are generated in kb_use when I view an item from this table.Could someon...
Can someone help me with the script for below questions :- 1. Map discovered software to software model.2. Mark software as reclamation candidate when unused for 90 days.3. Update compliance status after reconciliation.4. When an asset is updated in ...
When I unlink the alert and incident using a business rule (by emptying the Task (Incident) field in the alert form), an empty incident gets created instantly. Why is this happening? Is there any OOTB rule that causes this behavior, or something else...
Hi I need to encrypt user last name(example), in user table, only admins should see actual value, how can i implement this.
What are all the changes that are not allowed to be included in the update set record?
Use CaseMany organizations want to provide employees with digital business cards, especially for remote interactions or events. A QR-based e-card allows scanning and saving contact details instantly on mobile devices, bridging the gap between physica...
Hey Community! I just completed an advanced reference qualifier scenario and wanted to share it for learning and feedback.Goal:Show only those users in a reference field who:Belong to the same department as the currently logged-in user.Have either th...
There is a requirement from my client side asking for Redirecting to SSO login page whenever we are using employee center url .For Example (https://dev7737.service-now.com/esc) . How can i do it . SSO is already enabled. ThanksHitesh
Micro Certification – CMDB Health: I recently completed my MC : CMDB Health. Thought this article might help someone. Have made a snapshots on how to resolve some tasks from MC. Schedule the CMDB Health scheduled jobs to execute two times a day at 7A...
When looking at an incident caller field, I expect this to match the sys_user list I have but it does not. I found that the company name field dictated this, by finding a user without a company name and updating it to one in that table, and then it ...
I have a flow where reqfor user should be automatically removed from group when requested. We have a list collector group field and when submitted reqfor user should be removed from the mentioned groups in that field . I created action for that but i...
Hello ,Please find my code and Output ,could you please help out me where is the error ?My Code :(function execute(inputs, outputs) { // Create GlideDateTime objects for the start and end dates var startDate = new GlideDateTime(inputs.created_o...
Hi All, My requirement is I want to take CI as input from user in VA so that according I can present the user some information. But currently since there are many records in CMDB table, it takes 10 minutes to load the list which is not ideal way as t...