Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How do I populate the kb_use table?

Matheus Rissi2
Tera Expert

3 weeks ago

Hello everyone,

I'm currently having the following problem:

I have a table that is a child of kb_knowledge. It has a view count field, and it updates normally. However, no records are generated in kb_use when I view an item from this table.

Could someone help me?

0 Helpfuls
  • 364 Views
3 REPLIES 3

RaghavSh
Mega Patron

3 weeks ago

view where? I believe it will be updated if you see that on portal or UI to open knowledge.


Please mark the answer correct/helpful accordingly.


Raghav
MVP 2023
LinkedIn
0 Helpfuls

RaghavSh
Mega Patron
In response to RaghavSh

3 weeks ago

@Matheus Rissi2 Did this answer your query?


Raghav
MVP 2023
LinkedIn
0 Helpfuls

AndersBGS
Tera Patron
Tera Patron

3 weeks ago

Hi @Matheus Rissi2 ,

 

View from which table? the update should be when users view the knowledge - not from kb_use.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

0 Helpfuls