Now Assist

YaminiVelamala
Tera Contributor

Monday

Hey all,
I wanted to learn about Now Assist, Gen AI, Agentic AI.  I need a basic to advanced full guidance. What are the skills required to learn? Currently I am working on HRSD. How it is used in HRSD and ITSM? 

Kindly help me with this. I'm confusing about where to start? Please suggest the materials and also let me know if this involved in integrations as well.

0 Helpfuls

Tanushree Maiti
Tera Patron

yesterday - last edited yesterday

Hi @YaminiVelamala 

 

Also  you can explore the content from following link:

AI Module for integration:

AI Agents and 3rd party integrations

https://www.youtube.com/watch?v=2j6kKALy7lE

AI Agents for Integration Hub: Data matters most in the world of AI

 

AI module for ITSM:

https://www.youtube.com/watch?v=smTPmoNCesA

Task Intelligence for ITSM - Quick Start Guide

Agentic AI courses - already mentioned

Now Assist - already mentioned

AI in ITSM (full overview) 

 

AI module IN ITOM:

ITOM AIOps Resource Library

Introducing the ServiceNow ITOM AIOps Configuration Center

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
0 Helpfuls

Aditya_hublikar
Mega Sage

yesterday

Hello @YaminiVelamala ,

 

You can refer this thread for learning path :

https://www.servicenow.com/community/now-assist-for-creator-forum/step-by-step-plan-for-learning-ser...

 

If this helps you then mark it as helpful and accept as solution

Regards,

Aditya

 

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