Now Assist

[YaminiVelamala]

Hey all,
I wanted to learn about Now Assist, Gen AI, Agentic AI.  I need a basic to advanced full guidance. What are the skills required to learn? Currently I am working on HRSD. How it is used in HRSD and ITSM? 

Kindly help me with this. I'm confusing about where to start? Please suggest the materials and also let me know if this involved in integrations as well.

[Tanushree Maiti · Accepted solution]

Hi @YaminiVelamala 

Overview:

• AI Essentials

Agentic AI:

• ServiceNow Agentic AI Offerings Overview 
• Agentic AI Executive Micro-Certification

Now Assist:

• What is Now Assist? 
• Now Assist Admin Console overview
• Now Assist AI Agents Deep Dive
• Now Assist for IT Service Management (ITSM) Essentials
•  
• Now Assist Essentials 
• Now Assist for IT Service Management (ITSM) Implementer
• Now Assist for Creator Implementer
• Now Assist Data Kit Fundamentals 
• Now Assist for Creator Guide
• Now Assist for HR Service Delivery (HRSD) Implementer
• Now Assist for Customer Service Management (CSM) Implementer

[Tanushree Maiti · Accepted solution]

Hi @YaminiVelamala 

Check these video 

Now assist:

https://www.youtube.com/watch?v=URJbG8HF5D0

https://www.youtube.com/watch?v=j1nVa1hrQF4

Now Assist in AI Agents - Resource Guide [Updated February '26]

AiOps:

What is AIOps? 

Introducing the ServiceNow ITOM AIOps Configuration Center

Quick Start Guide for ITOM AIOps Event Management

ITOM: Predictive AIOps || Knowledge & Troubleshooting Resources

A Comprehensive Overview of AIOps and Its Magic in Action

https://www.youtube.com/watch?v=RZKhaP34_Ro&t=2s

https://www.youtube.com/watch?v=AdG228DSYHA

[Aditya_hublikar · Accepted solution]

Hello @YaminiVelamala ,

You can refer this thread for learning path :

https://www.servicenow.com/community/now-assist-for-creator-forum/step-by-step-plan-for-learning-ser...

If this helps you then mark it as helpful and accept as solution

Regards,

Aditya

[yashkamde · Accepted solution]

Hello @YaminiVelamala ,

Refer this course for Now Assist preparation and hands on practice :
Now Assist for IT Service Management (ITSM) Implementer 

Also for agentic AI :

Agentic AI Executive Micro-Certification Learning Path 

AI Agents: Configure AI Agents - provides now learning instance for hands on!

Also I had implemented one now assist custom skill, so you can refer that too for hands on :
Now Assist Custom Skill Kit - Update Set Summarizer 

If my response helped mark as helpful and accept the solution.

[Tanushree Maiti · Accepted solution]

Hi @YaminiVelamala 

Overview:

• AI Essentials

Agentic AI:

• ServiceNow Agentic AI Offerings Overview 
• Agentic AI Executive Micro-Certification

Now Assist:

• What is Now Assist? 
• Now Assist Admin Console overview
• Now Assist AI Agents Deep Dive
• Now Assist for IT Service Management (ITSM) Essentials
•  
• Now Assist Essentials 
• Now Assist for IT Service Management (ITSM) Implementer
• Now Assist for Creator Implementer
• Now Assist Data Kit Fundamentals 
• Now Assist for Creator Guide
• Now Assist for HR Service Delivery (HRSD) Implementer
• Now Assist for Customer Service Management (CSM) Implementer

[Tanushree Maiti · Accepted solution]

Hi @YaminiVelamala 

Check these video 

Now assist:

https://www.youtube.com/watch?v=URJbG8HF5D0

https://www.youtube.com/watch?v=j1nVa1hrQF4

Now Assist in AI Agents - Resource Guide [Updated February '26]

AiOps:

What is AIOps? 

Introducing the ServiceNow ITOM AIOps Configuration Center

Quick Start Guide for ITOM AIOps Event Management

ITOM: Predictive AIOps || Knowledge & Troubleshooting Resources

A Comprehensive Overview of AIOps and Its Magic in Action

https://www.youtube.com/watch?v=RZKhaP34_Ro&t=2s

https://www.youtube.com/watch?v=AdG228DSYHA

[Tanushree Maiti]

Hi @YaminiVelamala 

Also  you can explore the content from following link:

AI Module for integration:

AI Agents and 3rd party integrations

https://www.youtube.com/watch?v=2j6kKALy7lE

AI Agents for Integration Hub: Data matters most in the world of AI

AI module for ITSM:

https://www.youtube.com/watch?v=smTPmoNCesA

Task Intelligence for ITSM - Quick Start Guide

Agentic AI courses - already mentioned

Now Assist - already mentioned

AI in ITSM (full overview) 

AI module IN ITOM:

ITOM AIOps Resource Library

Introducing the ServiceNow ITOM AIOps Configuration Center

[Aditya_hublikar · Accepted solution]

Hello @YaminiVelamala ,

You can refer this thread for learning path :

https://www.servicenow.com/community/now-assist-for-creator-forum/step-by-step-plan-for-learning-ser...

If this helps you then mark it as helpful and accept as solution

Regards,

Aditya