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‎10-06-2016 06:14 PM
I want to be able to give members of our Service Desk access to view the email logs.
This way they can confirms outbound emails are going to vendors etc.
I want them to be able to view the logs, but want to avoid giving them admin access.
Is this possible?
Solved! Go to Solution.
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‎10-19-2016 03:27 PM
I was able to resolved this, by adding the Systems_Logs to the Service Desk role.

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‎10-06-2016 06:22 PM
Yes you can. Create a read ACL on sys_email table and add the custom role to the ACL which only the help desk have. And after that you might have to create a new module for the email logs and give the help desk roles to that module.

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‎10-06-2016 07:49 PM
Abhinay has the correct approach, but I think you want the sys_email table. This is the table you see when you go to System Log > Emails.

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‎10-06-2016 08:03 PM
Yes, it should be sys_email table. Thanks for pointing that out.
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‎10-19-2016 03:27 PM
I was able to resolved this, by adding the Systems_Logs to the Service Desk role.