Hi Community,I am working with Advanced Risk Assessments and using Scripted Automated Factors for Control Assessments. I have a question regarding the "Schedule" option (e.g., Daily/Weekly) on the automated factor configuration:If a Risk has already ...
Hi Team,Could you please share one practical use case of Generative AI in ServiceNow that helps reduce manual effort and operational costs? It would be helpful if the example also highlights innovative thinking and measurable business impact.Looking ...
Using the classic dashboard, how to create a dashboard widget that searches for an Issue number? Interactive filter doesn't seem to be able to filter on this string. I tried using content block with the attached script, but this doesn't seem to work....
I've created Entity Class hierarchies and added entities to them, but the Compliance Scores aren't rolling up. Can someone please guide me on the steps to set this up? My setup has a few parent and child classes, with entities added to them, and the ...
We are relatively new to the IRM Module. What's the best practive for adding CCPA Citations into the IRM Module. We use the Secure Control Framework controls as our Control Objectives in the IRM tool. One control may be mapped to CCPA 7002(b) but ...
Can someone please guide me on how to setup a hierarchy for entities, so that Risk and Compliance scores get rolled up? We need the OOTB functionality to be used for it.We are using Classic Risk (not Advanced Risk).Thanks in advance!
The BCM Workspace has pre-configured cards on each tab. On the Business Impact Analysis tab, I want the Expired card to exclude BIAs in the Archived state. How can this be done?
why is the compliance score not changing even after new audit rules being added in the CI class manager?There are some existing audit rules but now I have added new audit rules for about 11 classes but i still see no change in the compliance score.Ca...
Hi ServiceNow Experts,Need your valuable inputs on the below requirement and its feasibility in ServiceNow:Requirement -Client wants to design questionnaires which can vary from one audience to another and doesn't follow any Standard Template. The Qu...
Hi. Has anyone used and configured the "new" sn_grc_ftr_role plugin? I was naively thinking that it was shipping new, more granular, roles with new ACLs but after installation, there are no such new roles added to sys_user_role. Instead it adds a t...
This is more for esthetic purposes, but is it possible to modify the display of the Residual Heatmap built into a Risk Assessment Methodology (RAM) in such a way as to flip the y-axis so it runs in the opposite direction?For example:The RAM is config...
Hi Experts, Need to know the basics of the IRM Lite Operator and Full Operator. What is the difference between the two?Also the roles and access that are associated with both the IRM Lite Operator and Full Operator. Any help would be highly appreciat...
When a risk or an exception is approved for a issue, should we close the issue or leave it in response status ? if we can close the issue then what status it should be closed as - Closed complete, Closed-incomplete? Please share any relevant document...
We are seeing an inconsistent behavior across two ServiceNow instance for the same OOTB functionality.When attempting to create a New Engagement, the UI actions displayed at the top of the page differ between instances. In one instance, it shows ' V...
Hi everyone,I’m working on a UI Page opened in a Glide Modal and I need to make the type field read-only based on the calling table. When the UI Page is opened fromsn_audit_engagementsn_audit_activityThe type dropdown should be pre-populated and read...
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