In our current process, we trigger a VTA (internal assessment) based on certain stages in our third party process. We are using the GRC module today. One challenge we have always had is the ability to "cancel" a VTA. When we built our process, our Th...
How to link sn_grc_issue and sn_grc_task tables to get a consolidated issue register view
Hi all, I am currently preparing the migration of our classic attestations to smart assessments. I noticed that for smart assessments that are created from scratch in the Assessment Workspace, I am able to add an Assessment reference without any issu...
Hi,We are unable to map the "Not Applicable" response option to the Not Applicable control state when using Smart Assessments.Currently, if I configure "Yes" as the preferred answer, the control status can only become Compliant or Non-Compliant. My a...
Hi Team, I created one AI agent and used the Search retrieval tool to find the duplicate records I created. Everything is working fine now, but I want to print the incident numbers. When I went to the tool(Search retrieval), the number field was not ...
Dear Team, In the Risk workspace, Advanced risk assessment currently reassign option is available only for assessor of the risk assessment. How do I make the Reassign option available for group instead of only assessor. Please help me in understandin...
Hi Experts, The story is that we need to:Trigger an Onboarding assessment (*not risk assessment but more prior like a normal assessment) to be filled by the Application Owner when a new Business Application is created in the 'cmdb_ci_business_app' ta...
Hi All,I have a Service Catalog requirement related to List Collector variables and would appreciate some guidance.I have three catalog variables. Delegates users – A List Collector where users select the delegates to be removed. Requirement:The Ava...
Hello experts, I am looking for clarification on ServiceNow IRM licensing.We understand that active users such as Risk Managers, Compliance Managers, Auditors, and users who actively create, maintain, and manage risk, control, policy, or compliance ...
As an AI Asset Owner, I am responsible for taking the Impact Assessment for AI Asset tasks. While clicking on “Take Assessment” in the AICT workspace, I encounter the following error:“Incorrect setup, contact administrator.”I have already verified my...
I have made a clean install of ServiceNow Asutralia (zBoot, delete demo data), installed Demo Hub and I am trying to install the demo narrative called "Operational Risk Management (Australia)". When I open the relevant modal, under the setup tab, th...
Hi everyone, We are using ServiceNow IRM Risk Management (Australia release) with Advanced Risk Assessment (ARA). The organization has a single enterprise risk methodology, but different legal entities use different financial impact thresholds for r...
Hallo community! In PCM after a control's attestation was completed an approval is assigned to the policy owner. On one example the approval was created two seconds after the attestation was completed. So there must be a relation. I am searching for ...
inputs i have taken as the array.string(string, array.object )all i tried but the updtaed users is coming as emptyAny suggestions, examples, or best practices would be greatly appreciated.Thank you!
I had a policy exception record with an initial Valid to date of 6/1/2026. However, the business owner requested we extend the exception for an additional 11 months, extending the valid to date to 5/1/2027. I approved the extension prior to the origi...