Suggested Remediation
Hi All, Is there a way for Issue Management to suggest a remediation based on similar and previous Issues or KB Articles? This would be similar to Incidents suggesting KBAs to revolve Incidents. Thanks :).
Forum Posts
GRC risk and assessment is not visibale to non grc admin user from workspace
The Risk Workspace provides a Task-overview. This overview do not show/list the risk assessments that has been assigned the user. To be able to see their tasks the user must have this role: platform_ml_read. However, this role is granted to the risk....
Privacy Management
I would like to know the entire Privacy Management workflow. As per my understanding is that initial screening assessment can be created followed up by the PIA assessment?, but once I move my processing activities to "discover" state, it automaticall...
AI Control Model-AI System- AI Assessment
I am exploring the AI System and AI Assessment, So we can create a new template using the Assessment workspace but how do I select that for this particular AI System this assessment should be triggered insist of AI Impact Assessment as it is selected...
Looking for good ServiceNow GRC/IRM learning resources
Hi everyone,I’m currently learning ServiceNow GRC/IRM and looking to build a strong understanding of the modules, starting from the fundamentals and progressing to more advanced, real-world scenarios.Could anyone recommend good learning resources fo...
Resolved! Archer and servicenow integration
Hello, What are the ways to integrate ServiceNow with RSA Archer? My client has its issues management on RSA Archer but they want to leverage the continuous controls monitoring feature of ServiceNow and therefore they wish to have a centralized issue...
Smart Assessment Instance getting Canceled even with NO due date on template
Hi everyone, I am experiencing an issue where my Smart Assessment Instances (sn_smart_asmt_instance) are automatically changing their state to Canceled after a certain period of time.The strange thing is, I have not even set the due date field on the...
Object-Based RAM on Citation: How to Bring Control Assessments Through Citation → Control Objective
Hi Experts,I am looking for guidance on a design approach within ServiceNow IRM Risk Assessment Methodology (RAM).Business RequirementWe are implementing compliance management where:Each Citation is assigned to a Compliance Owning Team.The Enterprise...
How to modify “Crisis events overview” on the Business Continuity Workspace home page? (Sensitivit
Hello everyone,We are configuring the Home page in Business Continuity Workspace and would like to adjust the “Crisis events overview” card. https://www.servicenow.com/docs/r/governance-risk-compliance/home-page-uib-ws.htmlOur goals are:to remove s...
Need to trigger the Ritm based on the attestation response
I need to raise the RITM based on a yes/no variable within the attestation form. Depending on the user's response, if "Yes" is selected, the RITM should be triggered. Additionally, I want to pass the values from the attestation response to specific v...
Now Assist in Doc Intel - Not able to use doc intel output in the now assist custom skill
Hello All,I have created a doc intel use case and in that created some fields, perform some tests by uploading some documents and it is extracting the values correctly.Then I added that doc intel use case in a now assist custom skill as a tool, but s...
Best Practices for Entity Types - Particularly when retiring and reactivating Entities
I'm looking for guidance and best practices for managing Entity Types, particularly when entities are retired and later reactivated. My organization uses Entity Types that can have dozens of associated controls/risks (sometimes 40+). Over time, hundr...
Unable to generate entities in entity filter when targeting to sn_hr_core_profile table
Unable to generate entities in entity filter when targeting to sn_hr_core_profile table I gave Cross-Scope priviliage still unable to get the entities @FYRstill unable to get the entities
Display Info Message in Risk Assessment Page
Initially, a button has to be created in Risk Assessment Page through UI Actions. Whenever we click that button, an Info Message has to be displayed.But is working in Classic UI but not working in Workspace as it is a '/subpage'.
Formula based KRI on Metric Definitions and calculated threshold
I have 2 requirements and I need some suggestions here as to how to best achieve it 1. Build a Metric definition based on calculation of % of unsuccessful changes - Formula - Total closed Unsuccessful Changes / Total closed changes * 100How to achiev...