Access to Risk and Compliance Workspace

[Waffle]

Hi,

We are implementing GRC and noticed that users cannot access the Risk or the Compliance workspace. They all have the sn_grc_workspace.user and I've added this role into the Risk Workspace. When I impersonate the user, I don't see the Workspace menu at the top of the Next Experience UI. In addition, I've also tried to access the Risk Workspace directly via the URL and receive the 403 error, You do not have permissions to access this page. These users will only be able to access the GRC related area, but not the ITSM, hence, they don't have an ITIL license.

Thanks,

Clifford

[Martin Friedel · Accepted solution]

Hello Waffle,

I checked required roles via configuring Module in Application Navigator, I see two allowed roles:

• sn_risk_workspace.business_op_risk_manager
• sn_risk_workspace.operational_risk_manager

Quoted from documentation: The roles for the Risk Workspace are the Operational Risk Manager and IT Risk Manager.

This means that role sn_grc_workspace.user is insufficient for accesing Risk Workspace.

Official ServiceNow documentation:

• GRC Risk Workspace 
• GRC Compliance Workspace 

If my answer helped you, please accept it as correct and mark helpful, thank you 👍
Martin

[Waffle]

Thanks Martin, this is very helpful.