Approval and Approval history is not getting updated when BIA is approved/Rejected

[pinky yadav]

Hi,

Whenever we are trying to move BIA (Impact analysis record) in 'Pending for Approval' state by clicking on 'Submit for Approval' button. We are not seeing any record update in 'sn_bia_approval' table.Similarly when Impacy analysis is approve or rejected record are not reflecting in 'Approval' and 'Approval History' tab.

Kindly let us know what could be reason ? 

Thank you in advance!

Regards,

Pinky Yadav

[Ahmed Drar]

You might need to check if  "glide.workflow.user_approval_history" property is set to false. If the value is set to "true" then the approval history journal field is updated with the approver's name and approved time.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714676

Please mark my answer as ✅ Correct / Helpful based on the Impact

[Yordan Staykov]

Hey! Did you manage to resolve this? I am facing the same issue.. Thanks!

[pinky yadav · Accepted solution]

Hi @Yordan Staykov  - It has been resolved in new Versions by ServiceNow