Archer and servicenow integration

[Pushpanjali Ch1]

Hello,

What are the ways to integrate ServiceNow with RSA Archer?

My client has its issues management on RSA Archer but they want to leverage the continuous controls monitoring feature of ServiceNow and therefore they wish to have a centralized issues reporting platform (ServiceNow).

So basically I am trying to achieve few things:

1. Reduce duplication of efforts: If an issue is already created in RSA Archer then should reflect in ServiceNow as well.

2. Reconciliation of data in ServiceNow

Can someone suggest how can I implement it?

Thanks!! 

[Pratiksha Kalam · Accepted solution]

Hi Pushpanjali,

PFA,

Integrating ServiceNow with other third parties like Archer using Rest API can be done easily with the documentation attached here. I am sharing this documentation that I found from ServiceNow and makes my life easy. The take away from my practice is to follow step by step in a dev environment and test it out a couple of times before transferring to the prod instance.  

If my reply helps you at all, I’d really appreciate it if you click the Helpful button and if my reply is the answer you were looking for, it would be awesome if you could click both the Helpful and Accepted Solution buttons! 🙂

Regards,
Pratiksha

[mgrgoldstin]

How much time is reasonable for Service Now Archer Integration, start to completion?

Thank you!