Associating Resolved Incidents to a Problem

[Brian Valente]

Looking to see if someone would be able to help me with this question our group has.  If/when an Incident in a Resolved state is associated with a Problem would that Incidents state change to Closed after 7 days, or does the Incident stay in the Resolved state until the Problem is completed?

[AndersBGS · Accepted solution]

Hi @Brian Valente ,

The incident will still change to closed after 7 days due to the incident properties, unless you have made some customization that interfere whit normal process. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders