Auto-update Entity Owner

Dimitrios Boura
Tera Contributor

Hi All,

 

I have used the recently added functionality of Auto-update Entity Owner.

I follow the next steps:

 

- Changed the Owner on the Source record

- Entity Owner is dynamically changed

- Ownership on the Control & Risk levels does not update to reflect the change on the Entity ownership

 

Any ideas on why the functionality does not work as expected?

 

Regards,

Dimitrios 

12 REPLIES 12

Srinivasulu Lag
ServiceNow Employee
ServiceNow Employee

Hi @Dimitrios Bouras ,

We have a field called sync_with_entity_owner on sn_grc_item table so we need to set flag to true to update entity owner with control/risk owner.

On changing the flag for field to true then the business rule Sync item owner with entity owner on item table will take care of updating entity owner to control/risk owner.

Please Mark Correct/helpful, if applicable.

Thanks,

Srinivasulu Laggala

 

 

HI @Srinivasulu Lag , I dont find this field sync_with_entity_owner in the grc item table, does this require any special plugin installed? 

I cannot find "sync_with_entity_owner" either. Can you provide further guidance please? Thank  you! 

Rakesh Chigari
Tera Guru

@Srinivasulu Laggala 

Thanks for sharing the details, Field and the business rule you mentioned, are they specific to any version of GRC.? i am bit struggling to find that business rule