Policy Exception Request Extension Button - Allow a certain group to request extension

[Nabilah]

Hi All,

Currently, only the requestor can request an extension on policy exceptions. I have a requirement to allow a certain group for e.g risk managers to also have that ability to request an extension on a policy exception. What will be the best way to do so?

[Anand-Pandu1]

@Nabilah 

In the policy exception screen, there is a UI action named "Request Extension". The condition for this UI exception is "current.canRead() && new PolicyException().canRequestExtention(current) && current.source_record_table != 'sn_compliance_policy_acknowledgement_instance';" 

You would have to modify canRequestExtension function which is in PolicyExceptionBase Script Utils or you can write your own function and call that instead.

 

[Nabilah]

Hi Anand, 

I have extended the script include as follows:

I still cannot see the request extension button when impersonating the risk manager. 

[Anand-Pandu1]

Before modifying the script include, I would suggest removing canRequestExtension call from condition field and see if the button available for risk manager. This clearly prove that canRequestExtension function is blocking this. Once you complete that, I would suggest you check if the user has has sn_risk.manager role. sn_risk roles are mainly used for risks, policy exception is sn_compliance. So, it may be sn_compliance.manager depends on your implementation. 

[Nabilah]

Hi Anand, 

Removing the canRequestExtension call from condition field, users other than the requester e.g the risk managers are able to see the request extension button. However, I receive the following error when trying to submit the extension:

"Could not update the exception". Not sure why this is the case? The user has the risk manager role