Automated scripted factor

rajeeshraj
Tera Guru

We have configured Automated scripted factors for the individual control assessment in the Control assessment section

The automated script queries the Control test table, finds the 'control test effectiveness' based on whether it is effective or 'ineffective,' and answers the questions.

 

The issue we are facing is if we pull in more than 1 control for the control assessment, the script does not answer the questions for each control, it uses the Control effectiveness result of the last control and sets that as the answer for all the controls.

2 REPLIES 2

UTKARSH JAIN
ServiceNow Employee
ServiceNow Employee

Hi Rajeesh,

I see there maybe a problem on how this automated scripted factor is being written. Can you please book sometime to review the implementation and we can arrive at a solution here: 

Book time with Utkarsh Jain: Meeting with customers and partners • This link will expire on: August ...

 

I will also invite my dev team as this may require some tech help. 

 

Regards,

Utkarsh

Hi Utkarsh,

 

Could I also book some time with you to review a similar script that I am having a problem with? It looks like the calendar booking link in the post is no longer valid.

 

Thanks,

Trey