Due date is getting populated, I am not able to find out from where it is getting populated?

[Prathamesh Cha1]

Hi Team,

Due date is getting populated, I am not able to find out from where it is getting populated?

I want to update the due date from "created date + 14" days to "created days + 21 days",
But I am not able to do that hence I as updating due date after record is created, but because of that 2 SLA's are getting attached, I want to find out from where the created + 14 days due date getting populated, already looked for BR and search code,

Please help me in this.

Thanks

[Mark Manders]

Due date is a Task field, so it is available on all tables extended from task and every table handles the field differently based on its own logic. Please elaborate what you are looking for, so we can help you (assuming you are using the OOB logic for the field).

[Phil Swann]

If this is on Issue, it will be coming from the settings of Issue Rating 

[Phil Swann]

Manually create GRC issues (servicenow.com)

Starting with Version 12.0.1, the issue manager can assign the issue rating to the issue. Based on the issue rating, the Due date under the Dates tab is calculated as follows and displayed:

• Very high (2 days)
• High (4 days)
• Moderate (8 days)
• Low (10 days)
• Very Low (15 days)

You can manually override the Due date.

Note: Users with the sn_grc.manager and sn_grc_advanced.issue_triage_manager role can navigate to Policy and Compliance > Administration > Issue rating and define additional issue ratings.p

When the issue transitions to the Respond state, the Issue rating field is read only.

[Prathamesh Cha1]

Hi @Mark Manders ,

This field is on regulatory change task

Currently it is created+14, hence sla gets attached to it showing time left 14 days,

because I am not able to find you I was running the BR to update this field from created+14 to created+21,

but here first SLA gets attached for 14 and then 21 days too I want it only for 21 days,

so here my requirement is to find out from where the due date is getting populated so that I can turn it off or changes it from there only to 21 days rather than updating one.

@Phil Swann @Mark Manders