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What is 'limited' in Advanced Risk Professional ?

For IRM professional, the pricing guide mentions "limited" for Advanced Risk  . Unfortunately, 'Limited' is not defined anywhere. What exactly are the limitations in the professional license for advanced risk?    

Custom 'Take Assessment' UI action

Hello, We are trying to improve our GRC assessment process by allowing users to take the assessment directly from the Risk. The issue is there can be multiple respondants to the Risk and therefore multiple assessment instances.  We have the code to d...

Resolved! Dependent factors in Advanced Risk Assessment

I am trying to build a RAM (Risk Assessment Methodology) in which I want to have dependency between the factors (questions). For example, if user responds to a question as 'Yes', then we want to show additional questions to the user. Please suggest o...

What does the term 'overridden' mean in ServicNow GRC

I have developed a number of RAMs using Qualitative scoring and making use of Qualitative Transformation Criteria and each time I do so I try to figure out what OVERRIDDEN means in the context of Qualitative criteria. I have had it explained to me by...

Nick T by Tera Contributor
  • 1117 Views
  • 3 replies
  • 1 helpfuls

GRC: Control Test not Generating for a Manually Added Control

Hello GRC Community!In an Authorization Package, we have added Controls using Control Overlays and as expected, they generate Indicators and Control Tests. ONE control was manually added and it generates an Indicator but not a Control Test. I have tr...

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Marriam by Tera Contributor
  • 687 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to fix this issue ?

The inherent assessment could not be initiated as the approver is not available. Please contact your administrator to review the risk identification configuration and then try to initiate the assessment again. Although the risk manager is available. ...

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Resolved! Use of Category and Type fields in the Controls entry screen

Our organization is new to ServiceNow, we are starting to capture Controls. Can anybody tell me what is the purpose of the Category and Type fields in the Controls entry screen? What do you use them for? Thanks for the advice   

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Carlos58 by Tera Contributor
  • 970 Views
  • 2 replies
  • 0 helpfuls

Score timeframe mappings in BIA templates

Hi all,Long story short, had an SEM turnover while we were mid-stream in setting up BCM. I'm taking over and have used BCM many years ago so some things I cant recall or have changed. Current difficulty is in understating the "Score timeframe mapping...

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Tiffany E by Tera Contributor
  • 927 Views
  • 2 replies
  • 4 helpfuls

Issue risk rating calculation

Hi All, Would request someone can explain how the issue risk rating is getting calculated in vendor risk assessment. Also, how to modify the ootb formula and make it count of issue-based. For eg 2 issues critical, 1 medium then critical, 1 issue crit...

List Field - Multi Select in Configurable Workspaces

Hello together, Does anyone know if there is a possibility to enable "multi select" for List fields in the Configurable Workspace like it works in UI16:Is there potentially an attribute or anything like that which could be enabled? 

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Resolved! Inactive Entities

Hi Everyone,I've received an email notification referring to the scheduled job has identified inactive entities. When you open the link, it will go directly to the list of entities (that are active). And so I just typed in "Inactive Entities" in Serv...

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jajay by Tera Contributor
  • 1400 Views
  • 5 replies
  • 8 helpfuls

Workspace Multiselect Option on List type of field

On the workspace (compliance), has multiselect option worked for anyone on the List type of field !!?? I am facing issue like whenever selecting multiple options from the list earlier record got wiped off .   when I have selected one approver from th...

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