Hello! We are in the process of implementing the Vendor Risk Management module, and also recently upgraded our version from Tokyo to Vancouver. Before the upgrade from Tokyo to Vancouver, I found that records in the customer_contact table could be co...
Has anyone found or created a more advanced article template than the one used in the policy? Any suggestion on how to make this more robust would be appreciated. Thanks.
Hello there, My team is putting together, until the end of 2023, a monthly series of “Recommended Practices” webinars to help you be successful with your GRC/IRM applications. This is the second episode of this series, run by Vinod Laxmeshwar (Sr. ...
HiI am a starting to learn SN and am trying to solve for the following requirement - When the user clicks on the New button on the related list within my form, it should open a specific view if the Type field is set to a particular value. I think I h...
Hi,I am new to IRM area. Have basic question on two fields available on 'Issue' (sn_grc_issue) form.Want to know what is difference between 'Priority' and 'Issue rating' fields. Does they fulfill different purpose? Thanks.
When performing a BIA dependency assessment, for a given dependency, how should one determine what value to specify for the Recovery Time Objective (RTO) and/or Recovery Point Objective(RPO)? The documentation (https://docs.servicenow.com/bundle/utah...
Hi, Whenever we are trying to move BIA (Impact analysis record) in 'Pending for Approval' state by clicking on 'Submit for Approval' button. We are not seeing any record update in 'sn_bia_approval' table.Similarly when Impacy analysis is approve or r...
Hi all!! For BIAs and BCPs, are there any OOB Approval/Review workflows documented that show lifecycles? For example, is there anything OOB that would show/document (allow ) a BIA to go from draft, review, approval, and then back to review when a th...
Hello All,I am using below query BR to copy tags from one table to another, but currently all records from the target table are getting updated I want only the associated record should have the tag copied from source record which has new tag added.Pl...
Is there a way for vendors to easily upload completed assessments from an excel into ServiceNow?
We are in the design of IRM. I know that issues can be generated automatically when a control or a risk indicator fails. I am hesitant to turn the automation on because a lot of issues are going to be reported manually and I am concerned with duplica...
Hi All, I need help to get the implementation documents or the documents on GRC and Security Operations. Thanks
Hi All,I would like to know how to set-up confidentiality for GRC tables other than OOB tables?There are a few tables for which this feature is supported by servicenowWould like to know if there's any other way I can configure the same for other exis...
Hi All,I have a query on the document templates. There is an existing template on the sn_doc_template table. The requirement is to modify the logo image, and in order to do that added an attachment to the template. But user added 2 more images and tr...
I have set the "Read-only" flag on a number of assessment metrics but it has no effect when the assessor is completing the assessment - they can still change the answer.Is it meant to set the answer as read-only to the assessor or am I misunderstandi...
