Hi,We are unable to map the "Not Applicable" response option to the Not Applicable control state when using Smart Assessments.Currently, if I configure "Yes" as the preferred answer, the control status can only become Compliant or Non-Compliant. My a...
Dear Team, In the Risk workspace, Advanced risk assessment currently reassign option is available only for assessor of the risk assessment. How do I make the Reassign option available for group instead of only assessor. Please help me in understandin...
Hi Experts, The story is that we need to:Trigger an Onboarding assessment (*not risk assessment but more prior like a normal assessment) to be filled by the Application Owner when a new Business Application is created in the 'cmdb_ci_business_app' ta...
Hi All,I have a Service Catalog requirement related to List Collector variables and would appreciate some guidance.I have three catalog variables. Delegates users – A List Collector where users select the delegates to be removed. Requirement:The Ava...
Hello experts, I am looking for clarification on ServiceNow IRM licensing.We understand that active users such as Risk Managers, Compliance Managers, Auditors, and users who actively create, maintain, and manage risk, control, policy, or compliance ...
As an AI Asset Owner, I am responsible for taking the Impact Assessment for AI Asset tasks. While clicking on “Take Assessment” in the AICT workspace, I encounter the following error:“Incorrect setup, contact administrator.”I have already verified my...
I have made a clean install of ServiceNow Asutralia (zBoot, delete demo data), installed Demo Hub and I am trying to install the demo narrative called "Operational Risk Management (Australia)". When I open the relevant modal, under the setup tab, th...
Hi everyone, We are using ServiceNow IRM Risk Management (Australia release) with Advanced Risk Assessment (ARA). The organization has a single enterprise risk methodology, but different legal entities use different financial impact thresholds for r...
Hallo community! In PCM after a control's attestation was completed an approval is assigned to the policy owner. On one example the approval was created two seconds after the attestation was completed. So there must be a relation. I am searching for ...
inputs i have taken as the array.string(string, array.object )all i tried but the updtaed users is coming as emptyAny suggestions, examples, or best practices would be greatly appreciated.Thank you!
I had a policy exception record with an initial Valid to date of 6/1/2026. However, the business owner requested we extend the exception for an additional 11 months, extending the valid to date to 5/1/2027. I approved the extension prior to the origi...
We have a new requirement in GRC (Governance, Risk, and Compliance) in ServiceNow. Currently, we are using the out-of-the-box assessment for attestation in a control named “GRC CR Attestation.” One of the questions in this assessment is:“Is the contr...
I have enabled Scoring on the Smart Assessment targetted to Controls. However, I am unable to see the aggregated scores on any attribute be it on the Control Attestation record or on the Controls record. Any insights into this would be great!
Hi Folks, I have a quick question. If a Metric Data Task in ServiceNow is still in "Waiting for Approval" status, is it possible to send it back to the assigned user so they can make a few changes before the approval is completed? I checked the avail...
How to configure the Metric TypeControl Attestation – Evd Req.Responses and Expected BehaviorYesControl Status = CompliantEvidence = Visible and requiredResponse Details = Visible and requiredNoControl Status = Non-CompliantEvidence = HiddenResponse...