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Resolved! Indicator Tasks or Attestations or else?

Hello Community, First, I’m new to GRC and I’d like to say “hello,” but unfortunately, I’m not only here to exchange pleasantries ;). My client needs a solution to speed up the evaluation of indicator tasks, and I would like to take this opportunity ...

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Class is mandatory?

Hello I have a question.GRC can work without CLASSes ? Or they are absolutely mandatory to "live" in GRC ecosystem ?Can we set up GRC environment and do not use classes at all (only Entities and Entity Types) ?Cheers.

Don Dom by Tera Contributor
  • 995 Views
  • 5 replies
  • 1 helpfuls

Post-ServiceNow Xanadu Upgrade Risk Scores Ratings Issue

After the recent upgrade of ServiceNow, it has been observed that the Risk Score Rating in the Risk Assessment has ceased to compute. This article aims to analyze the issue, its potential impacts, and suggest a path towards resolution.The following f...

Mike K by Tera Expert
  • 759 Views
  • 2 replies
  • 2 helpfuls

Resolved! Missing Lifecycle Step Transitions for Issue Records in Compliance Workspace

Hi everyone, I’ve noticed that the lifecycle step transitions for issue records don’t appear as UI actions in the Compliance Workspace. It seems like this might be a missing feature or something that hasn’t been fully rolled out yet.Has anyone else e...

Community Alums by Community Alums  
  • 1116 Views
  • 2 replies
  • 2 helpfuls

Resolved! Risk Response Task vs Issue in advanced risk

Please tell me the difference between risk response tasks and issues, or the difference between action items and remediation tasks.Both seem to be for addressing residual risks.

美月渡 by Tera Contributor
  • 2534 Views
  • 4 replies
  • 3 helpfuls

Capturing Lessons learned in the risk management module

Subject: Best Practices for Capturing Lessons Learned in ServiceNow Risk ManagementHi ServiceNow Community,I'm looking for best practices on how to effectively capture lessons learned within the Risk Management module in ServiceNow. Our goal is to cr...

thomasanton by Tera Contributor
  • 1186 Views
  • 1 replies
  • 0 helpfuls

Audit Management

Hello,Which issue type (other observation...) and/or Result (e.g track as observation, Track as recommendation) should I select if I want the engagement result to remain at the engagement level as observation and not move to the issue table?Best rega...

jaikellaila by Tera Contributor
  • 759 Views
  • 2 replies
  • 1 helpfuls

Query on Combine smart assessments

I noticed when user will want to combine smart assessments, there is no  specific fields or attribute or a criteria that define similarity among assessments. Please see the below screenshot. Looking at the fields, it is difficult for users to identif...

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Developer3 by Tera Expert
  • 1164 Views
  • 3 replies
  • 1 helpfuls

What are the OOTB dashboards available in BCM Module?

Starting with Rome version it seems there are no OOTB Dashboards in BCM Module. Looking for an upgraded version of the below dashboard that used to be in prior versions...Desperately looking for advice/help in building an upgraded version of the belo...

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nallamuthun by Tera Contributor
  • 1134 Views
  • 3 replies
  • 0 helpfuls

Resolved! Access to Risk and Compliance Workspace

Hi, We are implementing GRC and noticed that users cannot access the Risk or the Compliance workspace. They all have the sn_grc_workspace.user and I've added this role into the Risk Workspace. When I impersonate the user, I don't see the Workspace me...

Waffle by Tera Expert
  • 2758 Views
  • 2 replies
  • 3 helpfuls

Resolved! Created a record through inbound flow

hi,1.I have created a inbound flow. email is received the sn_grc_issue table the issue should be created.So it is working fine. The issue is created in the table But in the sys_email table target table and target field is empty . 2.Whenever i reply t...

Munny1 by Tera Expert
  • 916 Views
  • 3 replies
  • 0 helpfuls